Contact Mobily App Customer Service

Why should I report an Issue with Mobily App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mobily to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Updated to include a modern, clean and highly intuitive look and feel, Mobily App streamlines your account management experience giving you fast access to all your important account info and more.

2. Take control of your Mobily products and services with the all-new Mobily App.

3. With new features and improvements added regularly, you’ll be able to do more than ever before. •Payments & Recharges Made Easy - Pay your bills and recharge easily using a variety of debit and credit cards through our smart and secure app. •Shopping on Demand - Get the latest smartphone, new line, sim, or fiber delivered right to you. •Simple Subscriptions - Find the best and latest offers on packages, services, and add-ons and quickly subscribe/unsubscribe with one click. •Delightfully Helpful Support - Talk to a real human through our social media support channels and sit back and relax whilst we take care of all your communication needs. •All Your Lines in One Place - Manage all your numbers under one account simply and securely.

1. Their prices/packages are good.Worst app ever and the customer service are so bad, i wanted to enable my rooming ,trying 4 cards and all came as error while there is no.issue with my cards, and when we complaint to customer service no action were taken but just saying re-install the app and try again and nothing happend so?? I end up without being able to activate the service...is that customer service??There is a problem with the Android app.

2. The worst network inside KSA and probably the entire globe, they are only money driven and want their payments on time but when it comes to service they provide none.

3. I tried the website, and it is the same issue.Worst apps! I came for Hajj and bought a package! Now I can't even register thru the apps and hence blind about balance information.

4. And the best part is, their customer service is not even 0, it's -100%Mobily Team, This is the second time this is happening to me.

5. I called customer service and this is the second time he is saying offer is over.

6. Horrible apps and network! N.B. After their below reply I have sent mail with screenshots, but no response.Next to useless app, can't do much except for renewing or buying new items.

7. I am on 200 postpaid plan switching to STC next monthI have been trying to buy a phone for 3 days so far, and once I try to checkout, it just keeps loading the shipping basket without any results.

8. If you are looking for a network connection for online gaming, I would recommend you to quit gaming rather than take this cheap and pathetic network.

9. Bought Jawwy sim which uses stc network and it's speed was 500-600 Mbps.

10. He told me to wait till the package date is over which is 60 day and if i do not use the data, the amount will be returned bcak to me after 60 days.

11. While playing COD it switches to H in Jubail area (city center) and 5g speeds are in 40-50 Mbps range.

1. Fix Mobily App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mobily App: Restarting the app will resolve most errors.
2. Update the Mobily App App. Here is how:
   1. On Android goto PlayStore » Search for "Mobily App" » Open Mobily App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mobily App » click "UPDATE".
3. Clear Mobily App app cache: Clearing cached data will force your app to retrieve the latest data directly from Mobily App servers.
   1. On Android, goto Settings » Apps » Select "Mobily App" » click Storage » click "Clear Cache".
4. Check Mobily App app permissions. If any of these permissions required to use your device's features are disenabled, Mobily App might not work.
5. Uninstall and reinstall Mobily App. If nothing else has worked, completely uninstall Mobily App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mobily App not working

2. Fix Mobily App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mobily App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mobily App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mobily App may not be able to connect to the Internet when running in the background.