Contact gCMOB Customer Service

Why should I report an Issue with gCMOB?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CP Plus GmBh to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. gCMOB allows users to monitor and control live streaming from Camera’s and Video Encoders. - Supports InstaOn-Instant Cloud viewing for CP Plus DVR/NVR & IP Cameras. - Support quick starting live preview via InstaOn. - Switch to Main or Extra/Sub Stream in one click. - Basic health monitoring like HDD status, device online/offline status etc.

1. And sometimes it sends notifications with certain time delay.Notification was received at 9:35 of Motion of 9:06:57.Time lag in sending notifications persistIt was working fine untill the app got updated.

2. Edit: After receiving a response from the team here saying the issue been right, I tried everything....it still says " failed to connect ".

3. I have tried all possible ways like downgrading, uninstall and reinstall, permission settings for the app, clearing the app data.. please don't tell me to reset the phone..Worst camera app I've ever used.

4. Sometimes it stops sending notifications .No change in settings and it stopped sending notifications since 9:01 AM this morning and it happened number of times.Purpose for installing the surveillance system is defeated.

5. Thanks.As it is an important app used for monitoring my advice is too improve the look and the feel of the user interface so that it make the user to easily locate and access all the settings.

6. It stopped working on mobile data., But works fine with wifi or any other mobile hotspot .

7. Kindly work in the user interface in your next update which will help user like me.Motion Detection Notification system is not functioning properly.

8. I tried everything, but it still says it failed to connect.

9. One suggestion for the developer change the app name "gc mob" to "failed to connect".

10. Dear GCmob App Developer, I am a user of your GCmob App and I wanted to provide you with some feedback regarding its features and user interface.

11. Reinstalled the app, but it still says failed to connect.

1. Fix gCMOB Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart gCMOB: Restarting the app will resolve most errors.
2. Update the gCMOB App. Here is how:
   1. On Android goto PlayStore » Search for "gCMOB" » Open gCMOB » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for gCMOB » click "UPDATE".
3. Clear gCMOB app cache: Clearing cached data will force your app to retrieve the latest data directly from gCMOB servers.
   1. On Android, goto Settings » Apps » Select "gCMOB" » click Storage » click "Clear Cache".
4. Check gCMOB app permissions. If any of these permissions required to use your device's features are disenabled, gCMOB might not work.
5. Uninstall and reinstall gCMOB. If nothing else has worked, completely uninstall gCMOB then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing gCMOB not working

2. Fix gCMOB Server issues & Internet Connection

1. Check network connection: An unstable Internet will make gCMOB be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to gCMOB not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, gCMOB may not be able to connect to the Internet when running in the background.