Contact Lifesize Video Conferencing Customer Service

Why should I report an Issue with Lifesize Video Conferencing?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Lifesize to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Lifesize delivers award-winning, cloud-based video conferencing technology that allows you to connect, communicate, and collaborate—from one-on-one audio and video calls to full-scale company meetings spanning multiple locations.

2. Start or join a meeting instantly, meet face to face with the highest-quality video and audio, share your screen, chat in real time, sync with your calendar, and more.

3. Experience video conferencing in the most effortless and effective way possible.

4. Note: Available features may vary by Android version.

5. With the Lifesize app, you can stay connected on the go.

6. Updating your device to the latest version is recommended for the best experience.

1. I have a very fast internet connection (300 Mb/s).Just used this app and found it needs a lot of work... Lacks support for multi-windo (which is standard for Android now), can't select other cameras on the device (which is a basic oversight), doesn't have a way to septate audio from video in a single session, Samsung DeX mode is completely unsuported which isn't surprising but WFH makes this needed.

2. Volume levels spiked and dropped randomly, people would suddenly be muted for no reason, the video feed kept resizing and mostly disappearing off the side of the screen, no option to switch camera, and controls felt very clunky.

3. DESPERATELY NEEDS IMPROVEMENT!The video lags with wifi but the wifi works for other stuff without lagging.My video was displayed sideways on my interlocutor's screen, and my video kept dropping several times (I had to click on the video icon again).

4. It is so unreliable I avoid using it with clients because the whole meeting is usually spent dealing with connection issues.Two stars for it connecting a couple people together, but honestly the experience was pretty bad.

5. There are numerous other missing features as well that are too long to list here that have been available in other conferencing options for quite some time.

6. Receiving a regular call (even if dismissed) while using the app will cause the app to crash.

7. App does not support background operation or PiP mode, so you cannot multi task with this app - attempting to do anything else will cause your connection to close.

8. Call starts directly with Video enabled (even if you don't want it to).

9. Overall, I use this app because I have to for work, but would not recommend it unless you are locked in to the Lifesize ecosystem.Initially, ran into trouble as the purple bar with a # on it was not pressable, and the green checkmark on the keypad did not submit the room code.

10. A call to support (and a bad review here) brought quick response, which is appreciated.

11. Kudos to developers.I have been having the same problem for the last few releases, app hangs in the Splash Screen.

1. Fix Lifesize Video Conferencing Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Lifesize Video Conferencing: Restarting the app will resolve most errors.
2. Update the Lifesize Video Conferencing App. Here is how:
   1. On Android goto PlayStore » Search for "Lifesize Video Conferencing" » Open Lifesize Video Conferencing » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lifesize Video Conferencing » click "UPDATE".
3. Clear Lifesize Video Conferencing app cache: Clearing cached data will force your app to retrieve the latest data directly from Lifesize Video Conferencing servers.
   1. On Android, goto Settings » Apps » Select "Lifesize Video Conferencing" » click Storage » click "Clear Cache".
4. Check Lifesize Video Conferencing app permissions. If any of these permissions required to use your device's features are disenabled, Lifesize Video Conferencing might not work.
5. Uninstall and reinstall Lifesize Video Conferencing. If nothing else has worked, completely uninstall Lifesize Video Conferencing then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Lifesize Video Conferencing not working

2. Fix Lifesize Video Conferencing Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Lifesize Video Conferencing be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Lifesize Video Conferencing not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Lifesize Video Conferencing may not be able to connect to the Internet when running in the background.