Contact Meraki Customer Service

Why should I report an Issue with Meraki?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cisco Meraki to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Whether you need to quickly check the status of your networks, configure a misconfigured switch port, or check out an alerting device, the Cisco Meraki mobile experience is here to help.

2. Have general feedback, or a feature that you wish you could use on mobile?

3. The power of the Cisco Meraki dashboard, in your pocket.

4. Send us a wish from Settings -> Make a wish and let us know! We read them all!

1. Opening a port configuration dialog leads to the wrong interface (which can cause huge trouble), not all ports available on the 390 are displayed, error messages whole connecting to the meraki cloud.

2. For example the networks are broken up into device types (wireless, switch, appliance, etc), even if you have it combined in the dashboard.

3. After login site data shows error P and nothing gets loaded.As soon as I access the camera and attempt to view a motion event, the app crashes/closes.

4. I need to be able to see switch ports and manage them.Can't make many changes and website is not mobile friendly.

5. What are you doing to address this??I don't know if anybody else has a formatting issue where it doesn't actually fit the screen properly on my pixel 5, meaning you can't bring the menu down from the top left as it's off screen.

6. Judging by previous reviews this is a common issue and is yet to be resolved 6 months later.The app was great until recent update.

7. So all appliance networks are in a section the switch then wireless.

8. Please look into it.Didn't the network view show status in the past? Now everything is grey and I have to go into a network to see if it's up or down.Poorly written app.

9. App crashes repeatedly when you select a switch and then go to select ports.

10. I am also unable to enable any alerts in settings as the toggle doesn't actually do anything when pressed.

11. It's sad to be honest I question the need for this app as basically nothing ever really worksDoes not work at all with our MS-390 stack.

1. Fix Meraki Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Meraki: Restarting the app will resolve most errors.
2. Update the Meraki App. Here is how:
   1. On Android goto PlayStore » Search for "Meraki" » Open Meraki » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Meraki » click "UPDATE".
3. Clear Meraki app cache: Clearing cached data will force your app to retrieve the latest data directly from Meraki servers.
   1. On Android, goto Settings » Apps » Select "Meraki" » click Storage » click "Clear Cache".
4. Check Meraki app permissions. If any of these permissions required to use your device's features are disenabled, Meraki might not work.
5. Uninstall and reinstall Meraki. If nothing else has worked, completely uninstall Meraki then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Meraki not working

2. Fix Meraki Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Meraki be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Meraki not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Meraki may not be able to connect to the Internet when running in the background.