Contact Lorex Ping 2 Customer Service

Why should I report an Issue with Lorex Ping 2?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of LOREX TECHNOLOGY INC. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. They seem spread too thin to support all the apps and keep them up to date with all the iterations of Android and iOS ( other app platform for camera using Ping app.Lorex frontline Technical Support Representatives are not being told about the problems posted here regarding the PING 2 Series Android App which is not compatible with Android 10.

2. The PC version of the software still works, but really hard to find on Lorex's website (LView v.1.30). Time to completely dump Lorex, never buy their junk again, and just use Blink or Arlo cameras.Have been using this app for years with no problems, but today I am suddenly not receiving push notifications, or email notifications for motion or sound on my Android or my IOS and I have also had no problems with IOS until today.

3. I have mine backing up to my server computer but since my phone updated to Android 10, this app no longer works! 😡 Very frustrating! I downloaded IP Cam viewer pro, added my cameras by IP address, model is lorex and make is LNC104 (even though my model is LNC 204.

4. Don't buy their cameras, in a few years they will be useless because Lorex will have moved on.End of this Lorex camera without support for Android 10.

5. I later spoke to a Supervisor and was told that it’s unlikely Lorex will be updating the PING 2 Android App to work with Android 10 or future versions of Android.

6. Basically, you have to keep an older version of Android or buy a newer Lorex security camera/system.

7. I spent an hour speeking with custumer service/ technical support and didn't get any help or solution! All what I was told is that I can buy a new camera but what am I supposed to be doing with the ones that I have!? All the app should be up to date!This would be my second camera which I am gib to throw away.

8. Result: they sent me four new cameras!! The Lorex Home app is great! I had to send pictures of the cameras and their serial numbers.

9. Old Lorex WiFi cameras using this software/technology are out of date and no longer supported.

10. And they found proof of purchase because I bought them on their website.THOSE WHO ARE HAVING ISSUES, I FOUND A FIX! We shouldn't have to go through this but I have spent too much on these cameras to not be able to see them from my phone.

11. I have 4 cameras that aren't working because they only run on this application which is not supported by android anymore.

1. Fix Lorex Ping 2 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Lorex Ping 2: Restarting the app will resolve most errors.
2. Update the Lorex Ping 2 App. Here is how:
   1. On Android goto PlayStore » Search for "Lorex Ping 2" » Open Lorex Ping 2 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lorex Ping 2 » click "UPDATE".
3. Clear Lorex Ping 2 app cache: Clearing cached data will force your app to retrieve the latest data directly from Lorex Ping 2 servers.
   1. On Android, goto Settings » Apps » Select "Lorex Ping 2" » click Storage » click "Clear Cache".
4. Check Lorex Ping 2 app permissions. If any of these permissions required to use your device's features are disenabled, Lorex Ping 2 might not work.
5. Uninstall and reinstall Lorex Ping 2. If nothing else has worked, completely uninstall Lorex Ping 2 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Lorex Ping 2 not working

2. Fix Lorex Ping 2 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Lorex Ping 2 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Lorex Ping 2 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Lorex Ping 2 may not be able to connect to the Internet when running in the background.