Published by Loopvector Creative Labs

Report an issue with SMS Backup and Restore.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with SMS Backup and Restore?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Loopvector Creative Labs to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact SMS Backup and Restore image 1 contact SMS Backup and Restore image 2

About SMS Backup and Restore

1. Just like the backup process, restoring SMS from a backup file has been made equally simple, you just have to View a backup file that you want to restore and tap 'Restore'. - Access your backed up SMS data uploaded to Google Drive from within the app. - Export SMS from your backup files in . csv format*. - Do a full directory search for old backup files created using SMS Backup app. - Paranoid about giving storage permissions? We respect you as well.

2. Use of this trademark is subject to Google Permissions. © 2020-2021 Loopvector Creative Labs (Opc) Private Limited. 'SMS Backup', 'SMS Backup' logo and related items are owned by Loopvector Creative Labs (Opc) Private Limited.

3. SMS Backup fluently handles both cache-only and internal storage backup files. (*Please note that . csv files cannot be used to restore sms. Only . aiob files can be used to restore sms which ensures safety and authenticity of your sms data).

4. The sms should be backed up at-least once before deleting it from your phone, in which case it can be restored using the same backup file.

5. The app quickly generates a backup file for you, which can be shared with your new phone.

6. SMS Backup app is one of the cleanest and fastest way to backup your Android phone text sms.

7. With SMS Backup on your Android phone never lose a sms message again.

8. We have etched elegance to an ever mundane backup process, and our design language throughout the app could make you addicted! Beware.

9. Stranded with an old phone from which you want to backup up SMS?

10. Worry no more, download SMS Backup app from Google Playstore, install it and tap 'Backup Now'.

11. SMS Backup is crafted with ❤️ for Android™. Enjoy using SMS Backup.

SMS Backup and Restore Customer Insights

1. The Cloud backup is excellent, keeping the backup files safe.Extremely poor app, repeated showed restored 10k messages successfully complete but in reality not even a single sms was visible in default messaging app.Thank you for this app.

2. Installed it without a second thought as I have been using Call logs backup app from the same team which works flawlessly till now.

3. Thank you once again.Fake app only backup number after that you can not delet backul number or nor send or share another phone.

4. Backup process is well optimized and extremely fast even with thousands of messages.

5. When trying to restore messages from an aiob file on another phone not all the messages get stored in the right location.

6. A must have.!!Best app to backup messages.

7. I have been searching for an app to backup SMS and restore it in my new mobile and I came across this one.

8. Loved the backup and restore feature which was straight forward and quick.

9. Was easy to merge old sms messages to another phone.

10. Messages from one contact are partly mixed with messages from other contacts.

11. Thanks.it work very well.. I recomend this app super easy to back up all your deleted messeges.

Steps to Troubleshoot & Fix SMS Backup and Restore Issues

1. Fix SMS Backup and Restore Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SMS Backup and Restore: Restarting the app will resolve most errors.
  2. Update the SMS Backup and Restore App. Here is how:
    1. On Android goto PlayStore » Search for "SMS Backup and Restore" » Open SMS Backup and Restore » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SMS Backup and Restore » click "UPDATE".
  3. Clear SMS Backup and Restore app cache: Clearing cached data will force your app to retrieve the latest data directly from SMS Backup and Restore servers.
    1. On Android, goto Settings » Apps » Select "SMS Backup and Restore" » click Storage » click "Clear Cache".
  4. Check SMS Backup and Restore app permissions. If any of these permissions required to use your device's features are disenabled, SMS Backup and Restore might not work.
  5. Uninstall and reinstall SMS Backup and Restore. If nothing else has worked, completely uninstall SMS Backup and Restore then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SMS Backup and Restore not working


2. Fix SMS Backup and Restore Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SMS Backup and Restore be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SMS Backup and Restore not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SMS Backup and Restore may not be able to connect to the Internet when running in the background.

Reported Issues