Contact Guides Customer Service

Why should I report an Issue with Guides by Lonely Planet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Lonely Planet to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Last year I purchased unlimited access to all phrase books for $5.99. I thought I was getting a good deal, but after the update where they switched to a subscription model, I can no longer access them, and it hounds me to subscribe if I try to look at more than 5 page previews.

2. Doesnt seem worth the price when there are plenty of free apps available that have the same features.Lost all my downloaded maps with the recent update.

3. So I recently downloaded it again to help plan a trip but to my surprise now you need a paid subscription to access anything.

4. It does not have guides for many cities, but a simple search in Google Maps for a city, gives you iconic places to visit, hotels, restaurants, transport options, bars, etc.

5. Combine this with Google Trips for a one-two punch of scheduling and user reviews, and you'll find travel has never been so easy.This was my go-to app for finding things to do in a new city.

6. The articles seem more like tourist brochures for mainstream attractions than the offbeat advice I expected from LP.The update took away access to phrase books that I PAID FOR.

7. The app would be free, and you'd download individual countries for something in line with the price of an e-book..." Lo and behold, they have an app, and the whole thing is free! We're tripping out on our current travel fantasy/plan, Iceland.

8. Followed the instructions on how to download my lost maps, but it doesn't work!! No 'download' button preset, even though the instructions said so.

9. With a solid selection of concise listings for Lonely Planet favorites and the very helpful option to download guides for offline use, you'll never find yourself without something to see, do, or eat.

10. I wish it was a one-time payment but it's either a monthly or yearly subscription which makes it worse.Changed to subscription model and I can't subscribe.

11. The Lonely Planet magazine is wonderful when you are home & seeking ideas for travel destinations, the app however is not really worth the download.So i was just saying to my husband, "Lonely Planet should have an app.

1. Fix Guides Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Guides: Restarting the app will resolve most errors.
2. Update the Guides App. Here is how:
   1. On Android goto PlayStore » Search for "Guides" » Open Guides by Lonely Planet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Guides » click "UPDATE".
3. Clear Guides by Lonely Planet app cache: Clearing cached data will force your app to retrieve the latest data directly from Guides servers.
   1. On Android, goto Settings » Apps » Select "Guides by Lonely Planet" » click Storage » click "Clear Cache".
4. Check Guides app permissions. If any of these permissions required to use your device's features are disenabled, Guides might not work.
5. Uninstall and reinstall Guides. If nothing else has worked, completely uninstall Guides then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Guides not working

2. Fix Guides Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Guides be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Guides not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Guides may not be able to connect to the Internet when running in the background.