Published by Great Learning on Nov 6, 2024

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Why should I report an Issue with Great Learning: Online Courses?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Great Learning to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Great Learning: Online Courses

1. The Great Learning App enables professionals and students to learn the most in-demand skills to help them achieve career success.

2. Great Learning uses technology, high-quality content, and industry collaboration to deliver an immersive learning experience that helps candidates learn, apply, and demonstrate their competencies.

3. Live interactions with industry experts that help you build context for the skills you learn.

4. Its programs always focus on the next frontier of growth in industry and currently straddle across Analytics, Data Science, Big Data, Machine Learning, Artificial Intelligence, Deep Learning, Cloud Computing and more.

5. This module includes Interview preparation, Aptitude & Soft Skills sessions to help prepare for the world outside college.

6. With course content that’s constantly being updated according to industry demands, you’ll be at the forefront of the latest tech and business skills.

7. Great Learning is India’s leading professional learning platform, with a mission to make professionals proficient and future-ready.

8. Learn from beginner-friendly modules that are designed by leading industry practitioners and academicians in association with the world’s most renowned universities.

9. In addition to that, the app also features a career preparation module, that’s designed to help them land their first job.

10. You’ll learn from professionals with many years of experience and strong skills in the top domains.

11. For college students, we also offer Live and free classes to enable them to prepare for their semester exams.

Great Learning Customer Insights

1. Will be grateful to you forever.All the courses super good but the latest version update is full of bugs it seems, whenever I open this app it doesn't work, it just crashes.Mentors with vast knowledge and easy understanding teaching skills, great quality videos and High Level English coaching so that learner should be and 100% confident to take admission in advance level courses at Foreign University.

2. But sometimes the app will not start because of some server issues.I rate it five stars,love my Indian instructors, please 🥺 Great learning can you please combine multiple courses to make a specialist/professional certificate just like it is done on LinkedIn learning (learning path) and coursera (specialist/professional certificate),it would be better and will give us more confidence than getting multiple certificates,let's get a specialist/professional certificate that represents all the others.The program is amazing, but their apps seem to be grossly inconsistent.

3. New version is a waste & it's not user friendly.It's very Best Online learning platform .I recommend to all and new students use this platform for better understanding and learning.It give free certification course after completing the course you can access the CERTIFICATE.

4. 1) The offline function on downloaded videos doesn't work and kept giving me a prompt saying I'm not connected to the internet even when trying to open a downloaded video.

5. Wish I could upload a screen recording of my predicament and share it here.There are many different courses for learning and developing the skill.

6. The latest version (Feb 2022) loads very slow and breaks certain functions that was convenient and used to work.

7. You can literally find any course you want, and the even better thing is that they provide certificates after completion of their courses.

8. A great motivation for all students for preparing themselves for coming competitive world of computers, machines and robots.

9. It is easy to access the free courses.

10. 3) Rewinding (even on downloaded videos) occasionally hang and doesn't recover.

11. I am really thankful to all the great people for providing such opportunities to learn anything for free .

Steps to Troubleshoot & Fix Great Learning Issues

1. Fix Great Learning Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Great Learning: Restarting the app will resolve most errors.
  2. Update the Great Learning App. Here is how:
    1. On Android goto PlayStore » Search for "Great Learning" » Open Great Learning: Online Courses » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Great Learning » click "UPDATE".
  3. Clear Great Learning: Online Courses app cache: Clearing cached data will force your app to retrieve the latest data directly from Great Learning servers.
    1. On Android, goto Settings » Apps » Select "Great Learning: Online Courses" » click Storage » click "Clear Cache".
  4. Check Great Learning app permissions. If any of these permissions required to use your device's features are disenabled, Great Learning might not work.
  5. Uninstall and reinstall Great Learning. If nothing else has worked, completely uninstall Great Learning then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Great Learning not working


2. Fix Great Learning Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Great Learning be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Great Learning not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Great Learning may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I was not able to pass the design thinking quiz and I need to certificate. I hope you can give me a reconsideration.

    — by Ralen 1 year ago

  • "REQUEST TO DELETED MY ACCOUNT"

    — by Sruthi G 2 years ago

  • Please delete my glarning account

    — by Devender Kumar 2 years ago