Contact Live Traffic NSW Customer Service

Why should I report an Issue with Live Traffic NSW?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Transport for NSW to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Live Traffic NSW provides you with real-time information about unplanned and planned incidents that affect your trips in NSW and across borders into QLD, SA, VIC and ACT. - Incident information for Sydney and Regional NSW including crashes, breakdowns, fires, floods, snow, public events and roadworks. - Strategically located traffic camera images updated every 60 seconds, which you can save for quick access. - Ability to check for incidents along a route and save your frequently travelled trips. - Cross-border incident information from QLD, SA, VIC and ACT. - Local road information in Northern NSW (supplied by myroadinfo. com. au).

2. The TMC uses advanced monitoring, communication and traffic management systems to respond to and clear traffic incidents as quickly as possible, improve consistency of journey times, and provide customers with quality up-to-date information.

3. Live Traffic NSW is owned and operated by the Transport Management Centre (TMC) which monitors and manages the 18,000km NSW State road network 24 hours a day, 7 days a week.

4. Live Traffic NSW aims to help motorists make the best possible travel decisions that will, in turn, contribute to the safe and efficient management of our roads.

5. We're committed to ensuring that Live Traffic NSW meets the needs of road users in NSW, and your feedback is essential.

6. This app also uses data from interstate road agencies (QLD, SA, VIC and ACT), NSW Rural Fire Service, and Northern NSW local roads (myroadinfo. com. au).

7. If you have any ideas, suggestions for improvement or questions about the app, please contact us by using the feedback form within the app.

1. Very poor user experience, suggest it is likely because the app cannot handle the sheer number of events listed on it (and of course there are many councils that don't participate such as my own, making the information incomplete anyway).Web site pegs my PC's CPU (all 4 cores) at 100%, with Firefox and Chrome advising livetraffic is slowing down the browser(s).

2. At a time like this when knowing which roads are closed and which roads are safe is so important, it's frustrating that the app isn't up to spec.The data is great, seriously - but ZOMG! the UI is *the worst* Can't have more than 3 stops in a saved trip (?) Cant edit saved trip.

3. Latest update way too slow, seems more interested to pull in too much detail of local business names instead of letting me zoom out immediately and assess what options i have with the actual traffic/ incident situation.

4. For a supposed "live traffic" app, the information provided about holiday traffic is, in my opinion, seriously disappointing.The app is usually good, but of late has become impossible to use - I need to use the website instead.

5. My preferred app seemed to be very slow to alert me of road closures and the other is quick to show alternative routes but no reason why the route was changed.

6. App either goes to a standstill for ages when zooming out, or worse, stops entirely and crashes.Great app when it works.

7. Maybe it's the recent flooding events that have gummed up the works, which is unfortunate, since it's precisely the time where an app like this is needed.Extremely helpful and informative and very straight forward.

8. I've only had the app a few days but I haven't had any issues associated with peak usage.Edit: Update of 16 Nov 2022 appears to have fixed the performance issues.

9. Tried the app on my ZTE T86 phone (running Android 10) and get a similar experience.

10. I have disabled contacts & media from the app as I cannot see the relevance.Was great when it worked, and it did well for years.

11. Surely there have been improvements since then included especially to accommodate my Android device purchased in Nov 2021.

1. Fix Live Traffic NSW Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Live Traffic NSW: Restarting the app will resolve most errors.
2. Update the Live Traffic NSW App. Here is how:
   1. On Android goto PlayStore » Search for "Live Traffic NSW" » Open Live Traffic NSW » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Live Traffic NSW » click "UPDATE".
3. Clear Live Traffic NSW app cache: Clearing cached data will force your app to retrieve the latest data directly from Live Traffic NSW servers.
   1. On Android, goto Settings » Apps » Select "Live Traffic NSW" » click Storage » click "Clear Cache".
4. Check Live Traffic NSW app permissions. If any of these permissions required to use your device's features are disenabled, Live Traffic NSW might not work.
5. Uninstall and reinstall Live Traffic NSW. If nothing else has worked, completely uninstall Live Traffic NSW then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Live Traffic NSW not working

2. Fix Live Traffic NSW Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Live Traffic NSW be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Live Traffic NSW not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Live Traffic NSW may not be able to connect to the Internet when running in the background.