Published by Lidl Digital International GmbH & Co. KG on Oct 10, 2024

Report an issue with We Are Lidl.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with We Are Lidl?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Lidl Digital International GmbH & Co. KG to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact We Are Lidl image 1 contact We Are Lidl image 2

About We Are Lidl

1. Lidl is represented in 32 countries around the world and currently operates around 10,500 stores and over 160 distribution centers in 28 countries.

2. The “We are Lidl” app offers news and information about Lidl.

3. Use the app to take a look behind the scenes and learn more about one of the leading food retailers in Europe and Germany.

4. Additional information and services are available for the currently around 260,000 employees in a designated employee area after logging in.

We Are Lidl Customer Insights

1. Still no access and even with several managers attempts to help...This is not an app for customers it's for UK LIDL EMPLOYEES! Seen some reviews complaining about using the app and not being able to search for items in store or being able to phone stores, firstly its a Lidl colleague app for UK Lidl employees ONLY, secondly its not for public use its not for searching Lidl products or stores, thirdly there's no way Lidl would have its stores phone numbers posted online for any Tom dick or Harry to call a store to ask questions thats what Cust service is for🙄The app worked fine on my phone fpr about a month and now when I log in to My Lidl I get just a black screen with a person icon which does nothing.

2. No use this app being made available to employees in most countries, basically a beta version with no features other than the ability to log inOnly been able to log on properly once, and still couldn't access the HR hub.

3. Many people at work have no access to this app, it is ridiculously bad, and in typical Lidl fashion, arse backwards and antiquatedBeen trying for 7 months to gain access to the MyLidl section.

4. 1st logged in nothing special in app , can't access to payslips , can't find to change my details only find fake different comments of stores and advertising.

5. The app may only be used for personal purposes." and 7.3 "In addition, you are not allowed to use the app during working hours.You may only use the app during breaks or in your leasure time." So why am I being peer pressured into installing this app by the management? I don't want to be forced to enter a contact that I don't agree with.

6. To access your payslips and other important stuff you need to tap a button that just opens up your browser.

7. We no longer get paper payslips and rely on the app, but instead of waiting to see how the app performs, Lidl immediately decided to stop issuing paper pay slips.

8. Troubleshooting recommended uninstall/reinstall which then began the saga of not being able to log in at all.

9. The default goes to German!! It may as well be Chinese! If you fix this I will give it a fair and honest review, like this one, as ai am not in the habit of piling on to a problem, rather I'd like to be a part of helping to fix a problem.

10. Works fine on BO at work, yet won't work on my phone even though its compatible.

11. You have to log in twice if you want to see your payslips, but it's a different password.

Steps to Troubleshoot & Fix We Are Lidl Issues

1. Fix We Are Lidl Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart We Are Lidl: Restarting the app will resolve most errors.
  2. Update the We Are Lidl App. Here is how:
    1. On Android goto PlayStore » Search for "We Are Lidl" » Open We Are Lidl » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for We Are Lidl » click "UPDATE".
  3. Clear We Are Lidl app cache: Clearing cached data will force your app to retrieve the latest data directly from We Are Lidl servers.
    1. On Android, goto Settings » Apps » Select "We Are Lidl" » click Storage » click "Clear Cache".
  4. Check We Are Lidl app permissions. If any of these permissions required to use your device's features are disenabled, We Are Lidl might not work.
  5. Uninstall and reinstall We Are Lidl. If nothing else has worked, completely uninstall We Are Lidl then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing We Are Lidl not working


2. Fix We Are Lidl Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make We Are Lidl be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to We Are Lidl not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, We Are Lidl may not be able to connect to the Internet when running in the background.

Reported Issues