Contact Lenovo Customer Service

Why should I report an Issue with Lenovo?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Lenovo Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Then use the app to open a service ticket (select countries and products). • Check the status of your repair (select countries, PC products only). • Check your device’s warranty status and update your warranty end date by scanning proof of purchase documentation and submitting to our agents (select countries and products). • Chat with one of our knowledgeable agents from within the app (Lenovo smartphones in India only). • Find solution articles and videos to help you use your device more effectively and troubleshoot problems.

2. Works on any Android device! • View important information about your Android smartphone or tablet, such as CPU, RAM, and storage usage, model and IMEI information, and software statistics. • Access Lenovo’s Support website and Community Forums within the app. • Now you can explore, search, and purchase Lenovo products in your app! • The shopping feature is only available in limited countries and regions. • Your saved products from Lenovo’s Support website.

3. Quickly find solutions, view your warranty status and device information, optimize your phone, find your nearest service provider, check your repair status, and more.

4. Use our Service Provider Lookup feature to find your nearest service provider’s contact information, as well as location information via Google Maps.

5. NOTE: We cannot respond to product support requests or product complaints through Google Play comments or our in-app surveys. • Phone: Identify your Lenovo device’s Serial Number and IMEI.

6. Find support for your Lenovo PC, tablet, smartphone, data center, and other Lenovo and Motorola devices.

7. Provide feedback directly to Lenovo about the article’s effectiveness. • Having an issue with your Android smartphone or tablet?

8. You can even use our diagnostics and optimized features to troubleshoot issues with most of your Android devices, regardless of brand. • Need repair?

9. Lenovo Help can be installed on any Android-based device.

10. Test your display, battery health and temperature, touch screen, sound, cameras, Wi-Fi, GPS, Bluetooth, and more.

11. Run simple or game self-diagnostics on each component to help you identify the problem.

1. Horrible experience.Terrible communication with the poorly designed portal's customer database... The app is probably OK, but the functionality of the portal which it addresses is terrible.Ah sadly I had not used the app, now however my Lenny chromebook cannot log into email password challenge,2fa fails and net QR code scan by smart phone takes forever to load spinning icon hourglass toppling over can take longer than 5mins then screen saver kicks in..This is a scam.

2. I am a normal phone user and I use only surfing but battery drain very fast and heating during charging and normal use, after full charge battery last for only three to four hour only.

3. Unable to view password, robo-check slide, that has no markings,...1st and last time buying something from Lenovo directly.

4. Then the screen on the app goes all grey and seems to freeze.It's a basic app, missing pages I can easily view online.

5. The error message I get is: "The purchase quantity of the product has reached the upper limit".

6. This is same on the Chrome browser ( third party cookies enabled) and the Firefox browser (private browsing mode).

7. They will send you broken product and after weeks of discussion only force you to have a repair.

8. On my Samsung S22+ it does not allow me to click on the "Add to Basket" so I cannot buy your products.

9. Shame on you lenovoTerrible application, unable to set up a simple account using my pixel 6.

10. totally waste of time.I have purchase Motorola edge40 and get it on 26 June.

11. It's like paying for brand new product but having refurbished product.

1. Fix Lenovo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Lenovo: Restarting the app will resolve most errors.
2. Update the Lenovo App. Here is how:
   1. On Android goto PlayStore » Search for "Lenovo" » Open Lenovo » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lenovo » click "UPDATE".
3. Clear Lenovo app cache: Clearing cached data will force your app to retrieve the latest data directly from Lenovo servers.
   1. On Android, goto Settings » Apps » Select "Lenovo" » click Storage » click "Clear Cache".
4. Check Lenovo app permissions. If any of these permissions required to use your device's features are disenabled, Lenovo might not work.
5. Uninstall and reinstall Lenovo. If nothing else has worked, completely uninstall Lenovo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Lenovo not working

2. Fix Lenovo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Lenovo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Lenovo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Lenovo may not be able to connect to the Internet when running in the background.