Contact XVR Pro Customer Service

I have been using XVR for a few years now. I have the app on an Android based device. I now get the message no forwarding server. It is still fine on my partners iPhone.

I have the app and i am connected by GID. I saw that since 28/02/2024 i m not able to see anything on my cameras on app, XVR Pro. I even paid for a cloud service plan. The error i m seeing on the app is "Connection failed.(-5000)", how can we manage to make it work again, how can i access the cloud?

I have forgotten my admin password to log into my XVR DVR. Please advise.

Thank you

Good day

Please I have problem with my XVR pro DVR I subscribed but I could not be able to view the cameras on another different network except to the-same network connected to DVR and I have a subscription and I have internet access attached to the DVR

Good evening since yesterday I haven’t been able to see my cameras on my smart phone through the app is there an issue please get back to me as soon as possible thank you.

Camera set up help

I lost my XVR pro app on my android phone. How do I download it again. It will not let me download to my phone

i got a message that my online subscription has expired and i need to pay $4,90 ,i live in south africa , how do I pay that .and how much in south African rands

I cannot logo.

Why i cant make account in web site

Hallo I wanna know how many people Made a account of the camera

Please call for troubleshooting.its urgent

Estou a 72 horas sem imagens do aplicativo Xvr Pro pelo qual paguei a anuidade.

Why this software not accept our phone what happened

Forced deleted my XVR pro apps in my Mobile phone

Pkz send new version xvrview

I need help. Please call me 9144838925 , I’m forget my password. How can I reset the admin password?

Hi , I need help to how connect the comerás to my cell phone . 9144838925 that’s my cell please call me .

39fw1d4r

Where I download clean last version

Dear Software Engineers if someone can please try fixing the problem from your side of the system.

31 July 2022

I am still having problems with the CCTV system on XVR Pro.

Please if someone can help me.

The CCTV Coverage from my phone is only working from the shop wi fi and not from my mobile phone gb and not from any other wi fi network or any other location and now camera 5 is working and camera 7 is still not working.

The app is connected to two cameras which are Camera 5 and Camera 7 which are located behind my shop.

I have a lot of mobile phone gb remaining, I have also check all the settings on my phone and on the app and on the wi fi’s.

Evan when I am at home I can not view the CCTV coverage from my home wi fi or mobile phone data gb, when I am outside from any location I still cannot view the CCTV coverage from my mobile phone data gb.

I have taken out a 1 year subscription with your company for XVR Pro, but unfortunately I am still having problems now to view my CCTV coverage on my phone which is connected to the XVR Pro app which is connected to two CCTV cameras which are Camera 5 and Camera 7, which are located behind my shop.

Please will it be possible to check what is going on your system and my system and then resolve the problem for me.

My contact details are below:

My email address is rahim_mulmob@redacted
My phone number is +447813185399 
I am also on What’s up. 

You can also contact me to help me resolve the problem via phone,what’s up or email.

After taking out the 1 year subscription, I did follow the instructions and try to reset the system,which was unsuccessful.

Thank you and God bless you all and looking forward for your help and response and reply.

Kind regards,
Rahim Mulji

i forgot my dvr password
001 XVR XVR XVR_3520DV400_6134C_8_BD_v9.1.8.5 192.168.1.172 255.255.255.0 192.168.1.1 192.168.1.1 00:00:1B:0A:EC:8F 80 554 16 Open 1000

24th July 2022

Dear software engineers,

I am still having problems with the CCTV system on XVR Pro.

Please if someone can help me.

The CCTV Coverage from my phone is only working from the shop wi fi and not from my mobile phone gb and not from any other wi fi network or any other location and now camera 5 is working and camera 7 is still not working.

The app is connected to two cameras which are Camera 5 and Camera 7 which are located behind my shop.

I have a lot of mobile phone gb remaining, I have also check all the settings on my phone and on the app and on the wi fi’s.

Evan when I am at home I can not view the CCTV coverage from my home wi fi or mobile phone data gb, when I am outside from any location I still cannot view the CCTV coverage from my mobile phone data gb.

I have taken out a 1 year subscription with your company for XVR Pro, but unfortunately I am still having problems now to view my CCTV coverage on my phone which is connected to the XVR Pro app which is connected to two CCTV cameras which are Camera 5 and Camera 7, which are located behind my shop.

Please will it be possible to check what is going on your system and my system and then resolve the problem for me.

My contact details are below:

My email address is rahim_mulmob@redacted
My phone number is +447813185399 
I am also on What’s up. 

You can also contact me to help me resolve the problem via phone,what’s up or email.

After taking out the 1 year subscription, I did follow the instructions and try to reset the system,which was unsuccessful.

Thank you and God bless you all and looking forward for your help and response.

Kind regards,
Rahim Mulji

Hi,

I just recently bought your subscription for cloud service however, it doesn’t seem to be working. Can you please help ? Thank you !

My app suddenly presented as a threat on my phone and my entire camera system stopped working after just 10 months of use. I'm not even able to find the app again in the Google play store. What am I meant to do after spending all this money to install!?

Password is changed. I want to rechange it

My app suddenly stop working after I paid for new subscriptions

I own many digital recorders that work on xvr pro program... currently they don't work, is there an alternative program

Dear software engineers,

24 June 2022

I am still having problems with the CCTV system on XVR Pro.

Please if someone can help me.

The CCTV Coverage from my phone is only working from the shop wi fi and not from my mobile phone gb and not from any other location and now camera 5 is working and camera 7 is not.


The app is connected to two cameras which are Camera 5 and Camera 7 which are located behind my shop.

I have a lot of mobile phone gb remaining, I have also check all the settings on my phone and on the app and on the wi fi.

Evan when I am at home I can not view the CCTV coverage from my home wi fi or mobile phone data gb, when I am outside from any location I still cannot view the CCTV coverage from my mobile phone data gb.

I have taken out a 1 year subscription with your company for XVR Pro, but unfortunately I am still having problems now to view my CCTV coverage on my phone which is connected to the XVR Pro app which is connected to two CCTV cameras which are Camera 5 and Camera 7, which are located behind my shop.

Please will it be possible to check what is going on your system and my system and then resolve the problem for me.

My contact details are below:

My email address is rahim_mulmob@redacted
My phone number is +447813185399
I am also on What’s up.

You can also contact me to help me resolve the problem via phone,what’s up or email.

After taking out the 1 year subscription, I did follow the instructions and try to reset the system,which was unsuccessful.

Thank you and God bless you all and looking forward for your help and response.

Kind regards,

Rahim Mulji

What is the reason why this software went missing in the Google Play Store

17th JUNE 2022


Dear software engineers,

All I can see is the time and date on both cameras but no images. Please can you try to fix the problem from your side of the system please, thank you and sorry to keep on troubling everyone.

Date 17th June2022

Sorry to trouble everyone, I am now also facing a new problem with the XVR Pro app, I can not view any CCTV coverage from Camera 5 and Camera 7 from the XVR Pro app from my mobile phone from the shop wi fi and on my mobile phone data gb.All I can see is the time and date on both cameras but no images.

The app is connected to two cameras which are Camera 5 and Camera 7 which are located behind my shop.

I have a lot of mobile phone gb remaining, I have also check all the settings on my phone and on the app and wi fi.

Evan when I am at home I can not view the CCTV coverage from my home wi fi or mobile phone data gb, when I am outside I cannot view the CCTV coverage from my mobile phone data gb.

After renewing my subscription for the cloud service, I could only view camera 5 and not camera 7 on the CCTV system on my phone from the XVR Pro app, now I cannot view any CCTV coverage at all from both cameras.

I have taken out a 1 year subscription with your company for XVR Pro, but unfortunately I am having more problems now to view my CCTV coverage on my phone which is connected to the XVR Pro app which is connected to two CCTV cameras which are Camera 5 and Camera 7, which are located behind my shop.

Please will it be possible to check what is going on your system and my system and then resolve the problem for me.

My contact details are below:

My email address is rahim_mulmob@redacted
My phone number is +447813185399
I am also on What’s up.

You can also contact me to help me resolve the problem via phone,what’s up or email.

After taking out the 1 year subscription, I did follow the instructions and try to reset the system,which was unsuccessful.

Thank you and God bless you all and looking forward for your help and response.

Kind regards,

Rahim Mulji

16th June 2021

Dear software engineers,

16 June 2022, please can you try fixing the problem from your side of the system please, thank you.





Sorry to trouble everyone, I am now also facing a new problem with the XVR Pro app, I can not view any CCTV coverage from Camera 5 and Camera 7 from the XVR Pro app from my mobile phone from the shop wi fi and on my mobile phone data gb.

The app is connected to two cameras which are Camera 5 and Camera 7 which are located behind my shop.

I have a lot of mobile phone gb remaining, I have also check all the settings on my phone and on the app and wi fi.

Evan when I am at home I can not view the CCTV coverage from my home wi fi or mobile phone data gb, when I am outside I cannot view the CCTV coverage from my mobile phone data gb.

After renewing my subscription for the cloud service, I could only view camera 5 and not camera 7 on the CCTV system on my phone from the XVR Pro app, now I cannot view any CCTV coverage at all from both cameras.

I have taken out a 1 year subscription with your company for XVR Pro, but unfortunately I am having more problems now to view my CCTV coverage on my phone which is connected to the XVR Pro app which is connected to two CCTV cameras which are Camera 5 and Camera 7, which are located behind my shop.

Please will it be possible to check what is going on your system and my system and then resolve the problem for me.

My contact details are below:

My email address is rahim_mulmob@redacted
My phone number is +447813185399
I am also on What’s up.

You can also contact me to help me resolve the problem via phone,what’s up or email.

After taking out the 1 year subscription, I did follow the instructions and try to reset the system,which was unsuccessful.

Thank you and God bless you all and looking forward for your help and response.

Kind regards,

Rahim Mulji

Sent from my iPhone

Dear software engineers,

Date 16 January 2022

Sorry to trouble everyone, I am now also facing a new problem with the XVR Pro app, I can not view any CCTV coverage from Camera 5 and Camera 7 from the XVR Pro app from my mobile phone from the shop wi fi and on my mobile phone data gb.

The app is connected to two cameras which are Camera 5 and Camera 7 which are located behind my shop.

I have a lot of mobile phone gb remaining, I have also check all the settings on my phone and on the app and wi fi.

Evan when I am at home I can not view the CCTV coverage from my home wi fi or mobile phone data gb, when I am outside I cannot view the CCTV coverage from my mobile phone data gb.

After renewing my subscription for the cloud service, I could only view camera 5 and not camera 7 on the CCTV system on my phone from the XVR Pro app, now I cannot view any CCTV coverage at all from both cameras.

I have taken out a 1 year subscription with your company for XVR Pro, but unfortunately I am having more problems now to view my CCTV coverage on my phone which is connected to the XVR Pro app which is connected to two CCTV cameras which are Camera 5 and Camera 7, which are located behind my shop.

Please will it be possible to check what is going on your system and my system and then resolve the problem for me.

My contact details are below:

My email address is rahim_mulmob@redacted
My phone number is +447813185399
I am also on What’s up.

You can also contact me to help me resolve the problem via phone,what’s up or email.

After taking out the 1 year subscription, I did follow the instructions and try to reset the system,which was unsuccessful.

Thank you and God bless you all and looking forward for your help and response.

Kind regards,

Rahim Mulji

Ireally need help, i use this app for my house in other country and i change phone and im not able to downlow the app, it say that this app is risk,. i really need it on my new phone. Please help me

good day I've a problem with app not getting the cloud as I remove from home I can't see cameras any more please to help

Dear software engineers,


Camera 7 is not working, I cannot see any images on camera 7, all I can see the time and date on camera 7.

I have taken out a 1 year subscription with your company for XVR Pro today, but unfortunately I am having problems to view camera 7 CCTV coverage now on my phone which is connected to the XVR Pro app which is connected to two CCTV cameras which are Camera 5 and Camera 7, Camera 5 is working perfectly but Camera 7 is not.

Please will it be possible to check what is going on your system and my system and then resolve the problem for me.

My contact details are below:

My email address is rahim_mulmob@redacted
My phone number is +447813185399
I am also on What’s up.

You can also contact me to help me resolve the problem.

Thank you and God bless you all and looking forward for your help and response.

Kind regards,

Rahim Mulji

Dear software engineers,

I have taken out a 1 year subscription with your company for XVR Pro today, but unfortunately I am having problems to view my CCTV coverage on my phone which is connected to the XVR Pro app which is connected to two CCTV cameras which are Camera 5 and Camera 7.

When I try to view the CCTV coverage from my phone I can not view the CCTV coverage, instead I get a message saying Getting device status, please try agai…

Please will it be possible to check what is going on your system and my system and then resolve the problem for me.

My contact details are below:

My email address is rahim_mulmob@redacted
My phone number is +447813185399
I am also on What’s up.

You can also contact me to help me resolve the problem.

After taking out the 1 year subscription, I did follow the instructions and try to reset the system,which was unsuccessful.

Thank you and God bless you all and looking forward for your help and response.

Kind regards,

Rahim Mulji

I can not connect my camaras to my cell. Phone

I login to my XVR view app to see my cámaras but tell me invalid password at the time to view the camara

I need to reinstall my camaras in my cell.

Hello, I have issue with app. When I start live view it said "LBS connection timeout (-5410). A couple months ago we paid to use the app and continued to use it normally on the mobile network. It always works on the wi-fi network, and the mentioned problem with the mobile network appeared this afternoon, and before noon the application was working normally on the mobile network. What I need to do to make the app work again?

Thank you.

My xvr pro cctv software not working in 4 months hivision please sartout the broblem

My app disappeared on my android phone and can't find it on playstore

Subsription renewal cannot able to do through app, so need to do renewal immediately, kindly support and payment also not able to do through app. thanking you.
9941473765.

XVR Pro app i cant see my camera showing this error How i can disable cloud without any payment i don't want cloud service
your device ``name`` cloud service has expired you cannot connect via the internet or mobile network.
Go for subscribe a service plan for it now

Can't get video to load on my phone very upset had this system for years and now it's not working

Hi I don't know what happens
I can't use the application, it doesn't download and uninstall itself

Hello
Just purchased app for a year however unable to load app on Samsung galaxy 9 note and on other ipaddoes not work

Forget xvr viw app password

App doesnt go online. Subscription Still valid.

I used to have the XVR Pro app and it just disappeared and I cannot find it to re install

can not connect through mobile network. keeps saying goosever timed out

The security camera are not integrated with my iPhone. It's been three months I'm not to get connected through my Iphone. Please contact me on 0223023600.

Gid service expired

GID .Expired

Pls this xvr not working with not Wi-Fi I'm installer for cctv cameras

I had an app called XVR-Pro on my smart phone, I was using it for 2 years, watching my cctv, now in a sudden the app disapeared from the phone, tried a lot of app similar but no good results. What happened to this app? Is there any aother replacement? Why the cloud ID is not working anymore? This was like this av115F8b.......... is this also gone? This happens to a lot of friends that I know, they simply gone out of their phones.
It is not right that while you purchase something, it goes off your phone in a sudden.

What shall I do please?

I can not use the app XVR Pro. It's no longer in google play.

Download this app but it will disappear

i need to install xrv pro app again, but is disappeared from the play store. can you help on this please

I am from Tamilnadu, Chennai area.I have installed xvr apk in 2 mobiles and
I have made subscription in 4.90 dollars .. equivalent to Rs.375 and odd. This apk is very much active in one of the mobiles but itoften vanishes in another mobile VIVO Y 51A. Guide me to remove restrictions if any though I tried my best in granting permissions, I have to going on reinstalling everyday. Thank you,

Am făcut plata pentru un an și acum o cere din nou va rog rezolvați problema. Mulțumesc anticipat.

cant find apps in playstore why?

Our xvr has remote viewing issues,& the admin password needs reset.the person that was incharge of security has been replaced,so we don't have the correct admin password.we have 4 other accounts, but we can't factory default while logged in to them.how do we get passed that.we have internet to xvr

Our xvr has remote viewing issues,& the admin password needs reset.the person that

Need a alternative app to xvr pro. For Android.

I have been using XVR Pro for some time, but it has now disappeared from my android phone. It no longer seems to be available on Playstore to download. What is going on? How do I get to see my cameras again? My login account also seems to have been deleted…..!

All my XVR pro DVR's can not connect to android phones any more. Can you suggest a solution for this matter?

Would like me new app information or refund on camera system

this app appear as fake what is the problem

My xvr app was deleted from the phone

Been using XVR Pro for a couple of years, my cameras have gone off line can't seem to get them back on, deleted the app so could reinstall to try and solve problem but has disappeared and not on google play to download. Thanks

Xvrpro disappeared cannot download another one

Camera will not sync. Can't see live footage on phone.

App has been deleted from my phone on other device it states harmful app. Is there another app I can connect to my cctv

No app my phone

XVR Pro App has disappeared off my phone and there is no replacement in Google apps.

My XVR pro app on my mobile phone not working screen comes black but time is working its happening from 31/12/2021 please help me to fix this problem

Hi
The qr code on my cttv camera us not recognised and when o try to download the app again it tells me it is not safe and has been blocked. Can you tell me how I can get the app so that I can view my cameras from my android phone
Thank you

This app are being disabled on my phone every day please help and my subscription is up to date

the XVR Pro app has dissapeared from my phone!! i cannot find it on google play to reinstall it. Please advise

My mobile phone has detected this app is fake and will take over my device and access my data? It has disabled the app. I want to know is this app safe and what information does it retrieve from mobile phone? Is there a safe app to use that is compatible with the big brother cctv system?

XVR Pro has disappeared from my android device and I'm unable to locate it on Playstore to download, so I'm unable to see my cameras. Please advise as to a different app to use, as I cannot find one that is compatible.

Xvr pro android app ... uninstall itself
Google play store tell me problem related to the app ... then the app disappear
How can i solve that

I have a home security system that has been fine using the App Xvr Pro but now my app has been deleted not by me and when i try to download it agan my phone blocks it and says it is "fake and will take over my phone. Is there another app I can use
Thankyou

De xvr pro app is verwijderd uit play store.wat is er aan de hand.ik gebruik het in mijn bedrijf.

Xvr pro disappeared from my mobile and I can not find it on Google play any more!!
I have an account to my surveillance system on this app.. What shall I do?

XVRPro spp has disappeared off my android phone. Can't see it on playtime and the original QR code no longer works. Please help.

Xvr-pro was deleted without warning from my phone. Compromising my view.
Chrome is blocking with msg of compromising device.

Can you advise please. Need it ASAP. Thank you

The app disappeared from my Samsung phone. Unable to find a link to download it again

My xvr-pro app keeps disappearing

XVR Pro has disappeared from my android device and I'm unable to locate it on Playstore to download, so I'm unable to see my cameras

The app has gone from all my devices and now I can't find the app on playstore, or log in using the QR code, can you help please?

The app, XVR pro, on my Android phone went missing suddenly, and can't find it on Play Store to reinstall back, why?

I did have the app on my phone and so did my wife the app has disappeared from both phones it was not uninstalled by us why has this happened i cant view the cameras on my phone anymore but can still see through the tv .
regards Mr Horrocks

The app has disappeared off mine and my husbands phones without uninstalling...its disappeared off the app store too? How are we supposed to access our cameras via our phones

My XVR PRO APP HAS DISAPPEARED AND WHEN TRYING TO DOWNLOAD AGAIN IT IS SAYING THAT THE APP IS BAD AND WILL STEAL ALL MY PHONE INFORMATION. WHAT APP CAN I USE TO GET MY CAMERAS WORKING AGAIN PLEASE.

My cctv splinktech all ok but what happen XVR pro it wipe itself on my phone

Google Playstore has disabled app. Please fix app or refund.

Hallo
Google Android ondersteund de xvr pro app niet meer en kan hem niet meer installeren omdat de app schadelijk is.
Hoe kan ik nu mijn camera's bekijken op mijn telefoon andere apps via google play werken niet met de camera's