1. Punctual, easy to navigate app, friendly delivery drivers, good selection of restaurants to choose from in my town (still new, hopefully more will be added soon!), great app! My only problem is they sometimes don't pay attention at the restaurants and mess up my order (leave out my dressing or sauce, forget a drink, or a side, which is very frustrating! Other than that...it's a 9 out of 10.They initially have me a year of free delivery, which was great.
2. The customer service took 5-10 minutes to become available, and when they finally were available, they couldn't even do anything because the order was already in.Have overall had good experiences with Bite Squad.
3. I'd also like the ability to rate drivers and restaurants - I see they have ratings, but if you can't rate in app, where do they come from? Where is the quality control if I cannot rate my experience on individual orders? What if I get a driver who didn't check my food? That's money lost on my end.
4. The purchase was on a pixel 3 phone where the purchase button was in the bottom of the screen by the Android back button, and so when I tried to back out of an order, it did the opposite and bought something (a $10 item with a $13 delivery fee!!!!) that couldn't be canceled.
5. It's so convenient, we spend probably more money on "eating out" than we should! It's so worth it though.I've had occasional issues but I don't believe they were the drivers fault, and any time there is an issue customer service is very responsive.
6. I sent pics showing my order was wrong, they did nothing to correct it... no credit for the missing item no delivery of missing item.
7. It is very easy to contact customer service and they have always credited the item back onto my account for future use after sending a picture of incorrect item.
8. App really needs to let us rate drivers and restaurants.Of all delivery apps I've used, bitesquad is the best.
9. It doesn't save order history which is inconvenient because you could use this to remember what restaurants you've tried and what food you've liked/disliked.
10. Downsides are the drivers being unable to check your order for accuracy, so if the restaurant messed up you won't know until you get your order.
11. I recommend paying the monthly fee for unlimited delivery if you are going to use them more than once a month.We've ordered through Bite Squad numerous times.