Contact JOE & THE JUICE Customer Service

Why should I report an Issue with JOE & THE JUICE?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of JOE & THE JUICE A/S to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Skip other delivery services and order delivery directly through the app so you don’t miss out on any points. - Find the nearest JOE & THE JUICE location for that quick coffee fix. - Reorder your favorites with two taps. One, two, smoothie. Or coffee. - Receive special coffee & juice offers before everyone else. - View allergens, nutrition, and calories for each product. Gluten? Vegan? Specialty coffee order? The app has your back. *To receive a complimentary item, the first app order cannot be water, shots, or counter products.

2. More points unlock new tier levels and reveal secret offers and rewards. - GREY: Earn a complimentary item after your first app order. * Like a sandwich! - PURPLE: Treat reward, like some delicious banana bread, and a signature juice so you can get those greens in. - YELLOW: Reusable JOE & THE JUICE coffee cup.

3. After your first app order you will get a reward. * Sandwich, smoothie, or acai bowl—you choose! Still not convinced? - Place an order in the app and it will be ready when you arrive, or choose an exact pick-up time. - Customize products to your needs and dietary preferences. Gluten free sandwich?

4. Use the JOE & THE JUICE app to order coffee, juice, fresh bowls, & smoothies, for pick-up or delivery, and earn points on every purchase.

5. You also get 5 free coffees every month. - Buy a Joe card in the app and save up to 30% on juice, coffee, sandwiches, and more! - Use your Joe card and get an extra boost in points so you can level up and unlock new rewards faster.

6. Everything is possible with the app. - Track the progress of your order and receive a notification when it’s ready! - Earn points with every purchase!

7. Save the planet and some cash with a 10% discount when you bring it to collect your coffee order. - PINK: We’ll get you some exclusive merch.

8. Need your coffee, smoothie, breakfast bundle, or sandwich delivered straight to your door? Say no more!

9. Now it’s more than just coffee and juice—it’s a lifestyle!

10. Offer limited to one per credit card.

11. Acai bowl without granola?

1. First two times I went to the store I tried to add my card, no luck, just crashes, then my cards show up but I can never finalize and confirm my order.

2. BUT you get a ridiculous number of texts every time you enter a store and use the app: we're working on your order; your order is ready; here is your receipt; etc.

3. Constantly logs me out, whenever I log back in it asks me to set a pin again, doesn't save my favourite Joe's even though I save them every time I log in, sometimes it won't process the order and it's not clear what the issue is.My first expression was that its a bit confusing and messy.

4. Very, very poor customer service and they haven't updated the app in years, they don't seem to care that it hardly works.Great as it gives you access to discounts and you can pre-order but not very user friendly.

5. It's a barrier to encouraging business.Updating my review from 2 stars to 1 because now it requires me to login every time I open the app and wont save favorite stores.

6. The store associates do not abide by the wait time in the app at all, and will not provide refunds when they run out of items.

7. Looks like I'm not the only one disappointed and nothing being done.The app works like Joe's loyalty cards, ie you pay upfront to get a sizeable discount, eg 10 espressos using a shots card cost £17 instead of £20.

8. "Something went wrong"...Unfortunately for the past 4-5 months this app has become a real pain and will log out after every purchase requiring me to log in and set it up each time.

9. Before this, the app and service was perfectly fine however with the slow in-store service it basically requires you to order ahead with the app... Which was fine before this issue.

10. welcome juice that is free when you download and place the first order through the app.

11. No way to add certain modifications like an extra espresso shot.Coffee is great, staff and good app is appalling.

1. Fix JOE & THE JUICE Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart JOE & THE JUICE: Restarting the app will resolve most errors.
2. Update the JOE & THE JUICE App. Here is how:
   1. On Android goto PlayStore » Search for "JOE & THE JUICE" » Open JOE & THE JUICE » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JOE & THE JUICE » click "UPDATE".
3. Clear JOE & THE JUICE app cache: Clearing cached data will force your app to retrieve the latest data directly from JOE & THE JUICE servers.
   1. On Android, goto Settings » Apps » Select "JOE & THE JUICE" » click Storage » click "Clear Cache".
4. Check JOE & THE JUICE app permissions. If any of these permissions required to use your device's features are disenabled, JOE & THE JUICE might not work.
5. Uninstall and reinstall JOE & THE JUICE. If nothing else has worked, completely uninstall JOE & THE JUICE then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing JOE & THE JUICE not working

2. Fix JOE & THE JUICE Server issues & Internet Connection

1. Check network connection: An unstable Internet will make JOE & THE JUICE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to JOE & THE JUICE not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, JOE & THE JUICE may not be able to connect to the Internet when running in the background.