Contact Kanji GO Customer Service

Why should I report an Issue with Kanji GO – Learn Japanese, Hir?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Jesus Lou Development to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Nice indication on how successful you are in remembering specific characters(based on how many mistakes you make).Great app, as of right now I have almost memorized hiragana in just a day thanks to this app, it might sound like some advertising but it isnt, the quiz proves quite effective, recommend doing test last after doing the quiz until the 2 letters edit: memorize the two letters too before taking the quiz, if you dont you can look back anyway, also please make the other packs free :))This is a perfect app to learn kanji for me.

2. And finally, there is no way to blindly test your writing (without the outline).it's hard to understand at the beginning! The other thing is the audio that comes with the quiz, sometimes it says only "お(o)" when it's either meant to be "を(wo)" or ろ(ro) that goes for example with every o character there is.

3. I'd definitely consider purchasing if this was available.Great app quite standard for this type of learning app with some nice features to help learn some kanji and the kana.

4. It would be fantastic if they could provide real pronunciation from native speakers.Really love this app! I've bought the Plus version - though it is slightly disappointing that 5 categories require unlocking with money - and this app is great for learning Japanese.

5. Perhaps in the same way that the quiz is done for the meanings, just switch out the meanings for readings (maybe even separate the On and Kun readings so it's not as cluttered) and keep the writing element available.

6. It's definitely worth a download! Although you can't compare it to a Japanese teacher! But it really is great for a beginner!!Audio quality is awful - it's nearly impossible to tell ka from a.

7. The only glaringly obvious issue that I think should be fixed (The reason I'm only giving 4 stars) is that the pronunciation quality is very patchy and sometimes is clear and sometimes sound robotic and inhuman.

8. For improvement, maybe there could be a test function where you have to write kanji without any guidelines?It is a great app.

9. It could be a pretty good app but some of the audio is God awful! I sometimes can't correctly choose the correct answer because the audio is almost inaudible! For example GO sounds like O.

10. The big issue that I have is with the character drawing tool, it is extemely unreliable since you need to draw the characters exactly like the outline.

11. The sounds aren't clear and take a while to get what is being said and they don't explain kunyomi and onyomi to help new learners understand.

1. Fix Kanji GO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Kanji GO: Restarting the app will resolve most errors.
2. Update the Kanji GO App. Here is how:
   1. On Android goto PlayStore » Search for "Kanji GO" » Open Kanji GO – Learn Japanese, Hir » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kanji GO » click "UPDATE".
3. Clear Kanji GO – Learn Japanese, Hir app cache: Clearing cached data will force your app to retrieve the latest data directly from Kanji GO servers.
   1. On Android, goto Settings » Apps » Select "Kanji GO – Learn Japanese, Hir" » click Storage » click "Clear Cache".
4. Check Kanji GO app permissions. If any of these permissions required to use your device's features are disenabled, Kanji GO might not work.
5. Uninstall and reinstall Kanji GO. If nothing else has worked, completely uninstall Kanji GO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Kanji GO not working

2. Fix Kanji GO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Kanji GO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Kanji GO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Kanji GO may not be able to connect to the Internet when running in the background.