Published by Logitech Europe S.A. on Dec 11, 2023

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About Jaybird

1. Fine-tune levels to your hearing for the perfect sound no matter what device you’re paired with. Missing headphones? No stress.

2. The app’s Find My Buds feature lets you track down missing buds.

3. The Jaybird App gives you the tools you need to take total control of your Jaybird headphones.

4. Create your own EQ presets and save them to your buds. Find a flawless fit.

5. Customize button functions, auto-off, voice prompt, and more.

Jaybird Customer Insights

1. It allows you to control the sound quality adjusting it to the style of music you're listening to, offers genres and song I haven't heard from other people and groups.

2. to make the controls more versatile and customizable.The sound equalizer is very intuitive (When it works) and sounds great (when it works).

3. The fact that I can also adjust frequency ranges and apply bass boost is too much for my brain.Was a little hesitant with the reviews that I read about other models from the Jaybird brand, but without a doubt the Vista model is amazing.

4. The only issues I have are connectivity issues with my earbuds (which aren't too often), and when trying to switch sound signatures nothing happens.

5. I'm going back to my Bose earbuds.I was skeptical at first about spending the money for these but after destroying so many other bluetooth headphones with wires, I decided to go for it! Let me tell you it was a amazing experience.

6. I was also able to quickly and easily set up my own EQ settings, and the sound quality is great.

7. Besides that annoyance, my buds were locked at an extremely low volume when I woke up this morning and the only thing that fixed them was factory resetting them and reinstalling the App, losing my presets (App was at fault).

8. but the EQ doesn't work for the speakers in a phone conversation.Right out of the box (or in this case, download) this app showed me easy fitting guides, and easy set up guides.

9. But other than that, if you download this app, the Vistas work great with the appI like this app.

10. Now, in the most recent update, nothing happens at all.anytime I'm talking with someone and they have water running into steel or opening a bag of chips, the high frequencies are painful in my ears.

11. Easy to create your own personal sound profiles.

Steps to Troubleshoot & Fix Jaybird Issues

1. Fix Jaybird Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Jaybird: Restarting the app will resolve most errors.
  2. Update the Jaybird App. Here is how:
    1. On Android goto PlayStore » Search for "Jaybird" » Open Jaybird » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jaybird » click "UPDATE".
  3. Clear Jaybird app cache: Clearing cached data will force your app to retrieve the latest data directly from Jaybird servers.
    1. On Android, goto Settings » Apps » Select "Jaybird" » click Storage » click "Clear Cache".
  4. Check Jaybird app permissions. If any of these permissions required to use your device's features are disenabled, Jaybird might not work.
  5. Uninstall and reinstall Jaybird. If nothing else has worked, completely uninstall Jaybird then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Jaybird not working


2. Fix Jaybird Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Jaybird be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Jaybird not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Jaybird may not be able to connect to the Internet when running in the background.

Reported Issues