Published by Logitech Europe S.A. on Nov 16, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Logi Circle?



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Why chat with our AI Logi Circle Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Logi Circle.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Not fun when that means getting out the ladder and hitting all the corners of the house, clicking the reset button manually, and hoping things pair up (they don't always).Does not work anymore.

2. Now I can't login or add cameras after multiple installs, password changes, email changes and other assorted troubleshooting.. It just keeps telling me I'm wrong yet I can login with PC.

3. The smart location is a nice attempt but seems you have to open the app for it to recognize locations which doesn't make it any more automated than manually turning on and off.I've had this for a couple years subscribing during the summer to keep an eye on hobos.

4. Time will tell.Changing your WiFi password is a nightmare for Circle cameras.

5. It would be great if the camera automatically turned off when my phone was nearby, but unfortunately it doesn't work that way.

6. The new cameras only work with Apple Home! The app now says it needs to be uninstalled/reinstalled but I'm afraid it won't work on Android anymore.

7. also there's no real way to control the notification you get so if for example a moth starts to fly around the camera all night long then your phone goes nuts.

8. The reason I can only give it 3 stars is because the smart location function doesn't work.

9. Unlike every other modern WiFi device, Logo Circle can't simply change the wifi password through their app.

10. I noticed that when I use the app to access the cameras, it would cause them to go offline as well! Ridiculous.The app itself is simple and effective.

11. The camera frequently fails to turn on when I leave the house or turns off at random times because it thinks I'm at home when I'm not.

Steps to Troubleshoot & Fix Logi Circle Issues

1. Fix Logi Circle Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Logi Circle: Restarting the app will resolve most errors.
  2. Update the Logi Circle App. Here is how:
    1. On Android goto PlayStore » Search for "Logi Circle" » Open Logi Circle » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Logi Circle » click "UPDATE".
  3. Clear Logi Circle app cache: Clearing cached data will force your app to retrieve the latest data directly from Logi Circle servers.
    1. On Android, goto Settings » Apps » Select "Logi Circle" » click Storage » click "Clear Cache".
  4. Check Logi Circle app permissions. If any of these permissions required to use your device's features are disenabled, Logi Circle might not work.
  5. Uninstall and reinstall Logi Circle. If nothing else has worked, completely uninstall Logi Circle then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Logi Circle not working


2. Fix Logi Circle Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Logi Circle be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Logi Circle not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Logi Circle may not be able to connect to the Internet when running in the background.

Reported Issues

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