Published by Turnkey Corrections, Inc.

Report an issue with Inmate Canteen.
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Why should I report an Issue with Inmate Canteen?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Turnkey Corrections, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Inmate Canteen Customer Insights

1. They charge you an outrageous amount for the service to begin with then have the nerve to charge you a dollar per month to have the privilege of trying to use their services.This app sucks, all I get is error invalid credentials or error with getting in account.

2. Technical support was responsive during business hours and fixed a problem I had with email.Awful it logs me out at least 1 time a day and I have to get a new password n when I do it says there is an error or that the password hasnt changed.

3. Like photo mail and food purchasing.App is ok for adding money to an account even though the service fees are questionable.

4. Constantly getting a no user found error, had to sign up twice just to male it work and even then after signing up, it doesn't recognize credentials.

5. regular postal mail, it's a good option for keeping in touch and they have special deals going most if the time that can help you save.

6. I spend so much money every week for nothing to ever work properly.This app is a joke, if I ever get a chance to login its surprising.

7. Don't waste your money by downloading it!!Update: My account has been locked up for 7 days now.

8. When I do get to the video chat it tells me my webcam hasn't been set up, it's a damn phone, and I have used it before, it's because they switched up the app, and the whole system, I know because unfortunately I was in the county jail when they did it.

9. Then I emailed them almost 2 weeks ago and it says I dont have an account when I do so I re make an account but it says that the email exists in the system.

10. I will be deleting this stupid app as soon as the money on my account is gone! If I can even wait that long.

11. It's so slow that I clicked the button many times and causing it to send multiple passwords n none of them work.

Steps to Troubleshoot & Fix Inmate Canteen Issues

1. Fix Inmate Canteen Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Inmate Canteen: Restarting the app will resolve most errors.
  2. Update the Inmate Canteen App. Here is how:
    1. On Android goto PlayStore » Search for "Inmate Canteen" » Open Inmate Canteen » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Inmate Canteen » click "UPDATE".
  3. Clear Inmate Canteen app cache: Clearing cached data will force your app to retrieve the latest data directly from Inmate Canteen servers.
    1. On Android, goto Settings » Apps » Select "Inmate Canteen" » click Storage » click "Clear Cache".
  4. Check Inmate Canteen app permissions. If any of these permissions required to use your device's features are disenabled, Inmate Canteen might not work.
  5. Uninstall and reinstall Inmate Canteen. If nothing else has worked, completely uninstall Inmate Canteen then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Inmate Canteen not working


2. Fix Inmate Canteen Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Inmate Canteen be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Inmate Canteen not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Inmate Canteen may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi, I seem to have registered on the wrong website, I would like to delete muly account please, and thank you

    — by Mara Zuleyka Perez Figueroa 9 months ago

  • I want to have my account deleted asap

    — by Rebecca Miller 1 year ago

  • Delete account asap

    — by Tina Allen 1 year ago

  • Please deactivate my account. I am no longer needing use of it and it doesn’t let me take my email and phone number off of there. Thank you

    — by Brittney Rene Rogan 1 year ago

  • Hello, I would appreciate it, if my Inmate Canteen account can be deleted and I can be refunded the remainder of the Communication Funds, if possible. Thank you.

    — by Sabrina A Sands 2 years ago

  • Deactivate my account

    — by Shenekquia Perry 2 years ago

  • Please delete my account thank you

    — by Regina arndt 2 years ago

  • I can't add money to my new account bc my card is set to this account but this account I can't use. I Wana add money to my new account but it won't let me ! Please contact on my new email gaycierra23@redacted thank you !

    — by Cierra Gay 2 years ago

  • Delete account

    — by Ray Davis 2 years ago

  • How do I send money to a second inmate in the same jail

    — by Ray Davis 2 years ago

  • Please delete my accounts that are associated with ateach2224@redacted and audreynzachary@redacted. This includes all credit cards associated with these accounts and phone numbers of 720-364-1928 and 720-420-9024. Thank you

    — by Audrey Jane 2 years ago

  • I would like my inmate canteen account deleted. I no longer have an inmate in custody and do not wish any further charges to my account. Please delete my account with you.

    — by Nicole Bey 2 years ago

  • I need to deactivate this account
    loweroleeta1@redacted
    785-226-5715& add that phone number to my new account with icc rburks895@redacted

    — by Roleeta Lowe 2 years ago

  • I don't need my canteen app anymore. I would like it deleted so I don't get charged anymore. Thanks

    — by Felicia 3 years ago

  • Hello I have 2 accounts and would like one deleted
    Username is jessicajobe97@redacted

    — by Jessica Waite 3 years ago