Published by Insomnia Cookies LLC on Sep 4, 2024

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Why should I report an Issue with Insomnia Cookies?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Insomnia Cookies LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Insomnia Cookies

1. Whether you’re treating yourself after a marathon study session or sending a sweet gift, Insomnia Cookies has you covered. ● Convenient Ordering: A few taps and your warm, delicious cookies are on their way. ● Late-Night Delights: We’re open until 3am, so your cravings won’t go unanswered. ● Gift Options: Surprise someone special with a box of freshly baked cookies.

2. Satisfy your late-night cookie cravings with the Insomnia Cookies Mobile App!

3. Discover your nearest Insomnia Cookies location and seamlessly place orders for pick-up or delivery until 3am.

4. Download the Insomnia Cookies app now and indulge in cookie bliss!

Insomnia Cookies Customer Insights

1. Love how easy it is to place and customize your own orders, especially being able to keep track and see where in the process of your order is for delivery (or pickup).

2. I tried using that 25% off coupon with the requirement that the order is $20+ the net price resulted in an order that was less than 20, which then proceeded to tell me that I couldn't check out since the order was less than $20.

3. Tl;dr: has some issues but works okay EDIT: Tracker does work, surprisingly enough, but looks broken without further investigationThe checkout system gets confused when applying coupons.

4. Ended up having to call the store, and they said they got an order, but no name was attached.The app has issues.

5. Server errors pop up randomly whenever you try to edit something, and the restaurant gets the orders without a name despite you providing it in the payment info.It is a decent app and I get cookies often.

6. Also, the order button doesnt work because it involves a swipe feature.

7. One, I would like to be able to have a "home" location of some sort so I don't need to input my address in every order.

8. The opening order menu is confusing and it took me a minute to figure out that's how it says "start the order" instead of finishing it.

9. I have tried to use this app on two separate occasions and still no success, only could order from the website, not this pretty app.

10. However, the newest version of the app is the absolute worst!!!! When I was trying to choose payment information it wouldn't let me choose one, it automatically chose both I had in the system.

11. Loyalty points are also added with online orders which is great if you don't always go to the store but want their product and points.

Steps to Troubleshoot & Fix Insomnia Cookies Issues

1. Fix Insomnia Cookies Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Insomnia Cookies: Restarting the app will resolve most errors.
  2. Update the Insomnia Cookies App. Here is how:
    1. On Android goto PlayStore » Search for "Insomnia Cookies" » Open Insomnia Cookies » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Insomnia Cookies » click "UPDATE".
  3. Clear Insomnia Cookies app cache: Clearing cached data will force your app to retrieve the latest data directly from Insomnia Cookies servers.
    1. On Android, goto Settings » Apps » Select "Insomnia Cookies" » click Storage » click "Clear Cache".
  4. Check Insomnia Cookies app permissions. If any of these permissions required to use your device's features are disenabled, Insomnia Cookies might not work.
  5. Uninstall and reinstall Insomnia Cookies. If nothing else has worked, completely uninstall Insomnia Cookies then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Insomnia Cookies not working


2. Fix Insomnia Cookies Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Insomnia Cookies be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Insomnia Cookies not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Insomnia Cookies may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • please I would like to cancel my suscription

    — by Fern Cowan 1 year ago

  • I no longer utilize the Cookie Magic subscription billed to my credit card ending in 1618. I’d like to cancel this subscription.

    — by Adri 1 year ago

  • Id like to cancel my subscription I feel wronged the only store near me was closed for inspection problems and having rats in the facility I tried calling to cancel and no response. I’ve now paid for three months of membership without being able to use it.

    — by Julia 1 year ago

  • Hi I’d like to cancel my cookie magic membership and I’d also like to know when it will end. Thank you.

    — by Ciera Edwards 2 years ago

  • Hi. Could you please cancel my cookie magic subscription?

    — by Kiersten Litwaitis 2 years ago

  • Please cancel my subscription immediately. I will no longer be residing, working, or visiting in an area that has any of your stores. Thank You

    — by Cydney Vandertuin 2 years ago