Contact iHerb Customer Service

Why should I report an Issue with iHerb: Vitamins & Supplements?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of iHerb to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. California Gold Nutrition, Mild By Nature, Thorne, Life Extension, Eucerin, Beauty of Joseon, Natural Factors, NOW Foods, Optimum Nutrition, Nature’s Way, Vital Proteins, Nordic Naturals, Goli Nutrition, Quest Nutrition, Bob's Red Mill, Simply Organic, Advanced Clinicals and many more. iHerb is a United States-based retailer that sells more than 50,000 products across 1,800 popular brands.

2. For over 28 years, iHerb has been the global leader in health and wellness, with products that range from vitamins and supplements to sports nutrition, grocery, beauty, self-care, pets, and products to create a healthier home.

3. With products ranging from vitamins and supplements to sports nutrition, groceries, beauty, and self-care, we are the one-stop shop for health and wellness essentials for millions of happy customers globally. We make wellness better.

4. Earn even more with weekly Super Rewards. iHerb stores and ships over 50,000 top-quality products from trusted national brands directly from our own climate-controlled fulfillment centers with no resellers.

5. Shop your favorite health, wellness, and fitness products smoothly and securely with 40 localized payment options in 80 currencies and more than 100 shipping carriers.

6. Shop iHerb for the best-curated selection of health and wellness brands, all at a great value, delivered right to your door.

7. Set your delivery schedule and get the guaranteed lowest discounted price on vitamins, sports nutrition, self-care, and more.

8. Share iHerb’s unbeatable value and earn Rewards credit to turn into free products or cash out.

9. We allow product reviews only from customers who have ordered that specific product from iHerb.

10. We test our own iHerb brand supplements for ingredient purity and potency, so you know what’s on the label is what’s in the bottle.

11. Shop with confidence knowing If you are unsatisfied, you can submit your request within 30 days of purchase for hassle-free refunds.

1. Why am I getting emails for for beauty products? My search or purchase behavior has NONE of items.

2. iOS version is perfect and runs smoothly without any hiccups, whereas using the android app is a tiresome chore to search for products.

3. Realizing that several hours of research and adding things to my list was gone, was the final straw for me.Impressive! I've been using Amazon prime for years until I came accross iHerb over a couple of months ago.

4. iHerb needs to hire android developers to create an app that's on par with their ios app.There's a bug starting a couple months ago where the filter cannot be applied because the Apply button gets disabled when you select a filter.

5. But filtering the products and getting a targeted search result are not intuitive.

6. Items are at great price, There's a lot to choose from, I get notified when the item I need is back in stock, they arrive on time, delivered in hands and I have not experienced damaged items.

7. Also, after a search, if you click on an item and then go back, it takes you back to the homepage and NOT the list created by your search.

8. You have to perform the search multiple times to check out multiple items.

9. So when I say "Maybe later", everytime I click on a different product, that stupid notification screen pops up and there's no way to get rid of it.

10. 2) App does not return to the search results when going back from viewing an item in it.

11. You need to know exactly what you are looking for or be willing to try something new.Extremely user friendly! Loaded with information to help one make an informed product choice.

1. Fix iHerb Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart iHerb: Restarting the app will resolve most errors.
2. Update the iHerb App. Here is how:
   1. On Android goto PlayStore » Search for "iHerb" » Open iHerb: Vitamins & Supplements » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for iHerb » click "UPDATE".
3. Clear iHerb: Vitamins & Supplements app cache: Clearing cached data will force your app to retrieve the latest data directly from iHerb servers.
   1. On Android, goto Settings » Apps » Select "iHerb: Vitamins & Supplements" » click Storage » click "Clear Cache".
4. Check iHerb app permissions. If any of these permissions required to use your device's features are disenabled, iHerb might not work.
5. Uninstall and reinstall iHerb. If nothing else has worked, completely uninstall iHerb then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing iHerb not working

2. Fix iHerb Server issues & Internet Connection

1. Check network connection: An unstable Internet will make iHerb be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to iHerb not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, iHerb may not be able to connect to the Internet when running in the background.