Contact SOLARMAN Business Customer Service

Why should I report an Issue with SOLARMAN Business?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of IGEN Tech to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. In the scenario of plant operation and maintenance, it will not only provide monitoring functions, but also complete the closed loop of the whole process of plant operation and maintenance based on "personnel management, multi-scene monitoring, intelligent analysis application, work order spare parts management".

2. In the scenario of device after-sales service, multiple management modules such as product protocol, alert code, firmware upgrade, and command control will be provided based on the device.

3. SOLARMAN Business is a new generation of Business Edition SAAS software launched by SOLARMAN, which is specially designed for businesses who provide various services in the life cycle of plants.

4. The real digital mobile work platform for businesses.

1. Deye solar inverters are powerful, strong, reliable, with two many efficient options and parameters but the have one of the worst handicaps, application that does not allow any control 😔Good app for monitoring only I need remotely access to change some parameter and battery setting I mail many time for remote access but not respond forme your teamDoesn't ever show accurate info.

2. Dr Syed Abrar Hussain ShahWhen will a feature be added to send a notification to the app when grid power is off? SunSynk can do this so when will it be added here? Really need this type of notification.I'm an experienced electrical engineer working in the automation and green energy field since 90th and never faced careless crew like deye inverters support.

3. And you can only download data from the web site, the web site dos not work on mobile devices even if you especify to load the desktop one, terrible.After the new update the graph shows false information.when we open the app in morning it shows 30 units was produced at 7.00 am.

4. At the end of the day daily production shows 30 unit extra.please rectify this bugs.Good and nice looking app, only if i compare this one to businessman pro app, this one cant seem to change the header picture anymore.. So people see there own installation instead off the dummy image.

5. Battery level is always half of what it says safe with production.App shows system offline whereas my system is fine and working.After the recent update, the APK will take forever to load the Monitor screen.

6. Suggestions: First, it lacks real time data access as it takes 10 to 20 minutes to update.

7. Make the APK work 🤬The app is terrible, the update rate is unsatisfactory and it lacks methods of warning you if your plant suffer some autage or other event.

8. talking about this app, using it is like having a luxurious last model Rolls Royce but having to drive it using a computer mouse with just two buttons.

9. So, please update it so that we may see data of inverter from the day it was installed.

10. Second, after factory reset we are unable to see the data of the Inverter from day one on which it was installed.

11. My experience using this app is extremely wonderful and satisfactory.

1. Fix SOLARMAN Business Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SOLARMAN Business: Restarting the app will resolve most errors.
2. Update the SOLARMAN Business App. Here is how:
   1. On Android goto PlayStore » Search for "SOLARMAN Business" » Open SOLARMAN Business » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SOLARMAN Business » click "UPDATE".
3. Clear SOLARMAN Business app cache: Clearing cached data will force your app to retrieve the latest data directly from SOLARMAN Business servers.
   1. On Android, goto Settings » Apps » Select "SOLARMAN Business" » click Storage » click "Clear Cache".
4. Check SOLARMAN Business app permissions. If any of these permissions required to use your device's features are disenabled, SOLARMAN Business might not work.
5. Uninstall and reinstall SOLARMAN Business. If nothing else has worked, completely uninstall SOLARMAN Business then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SOLARMAN Business not working

2. Fix SOLARMAN Business Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SOLARMAN Business be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SOLARMAN Business not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SOLARMAN Business may not be able to connect to the Internet when running in the background.