Contact ECU Customer Service

Why should I report an Issue with ECU Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Eastman Credit Union to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. To use ECU Business Banking features in ECU Mobile, you must be enrolled in the ECU Business Banking platform.

2. ECU Business Banking members can now access business accounts using the ECU Mobile app!

3. You’ll enjoy the same great features plus have access to business only features that will help you keep your business running even when you are on the go.

4. Note: To use the ECU Mobile app you must be enrolled in ECU Online Banking.

5. Are you an ECU Business Banking member?

6. Looking for the easiest way to access your ECU accounts? You’ve found it!

7. Please call us at 800-999-2328 or visit and ECU branch for initial access.

8. Download the app today and experience the ECU difference!

9. Visit for additional information.

1. The okay or retry button seems to appear off screen in landscape mode, even though the view is forced back to portrait.you have to close the app and start over, I've tried to deposit a check for the last 30 minutes.

2. I'm getting ready to take my business elsewhere.The app is nice and ezy to use .. The one problem I have with the app is there is no place in the app to set up notifications .. just wish they would ad this Feature in the appGreat app, very easy to use and manage your accounts and credit.

3. You can pay your credit by transferring from another account so you never have to leave home, and can also remotely deposit checks! Saves a lot of time and the staff is easy to reach.

4. Great way to keep track of your finances with ecu.In the most recent version, mobile check deposit has no way to go back when errors are encountered.

5. So, it is faster and more convenient than going through drive thru or going inside but it doesn't have the personal touch that face to face transactions do.This banking app is terrible.

6. Quickly posts when I make any transaction and offers an easy way to check my current balances.

7. Idk why fingerprint option was removed either? Basically just made this even more inconvenient since I have to enter my password 2 or 3 times between crashes.

8. No negative issues managing my accounts, paying bills, checking balances, or making any type of transfers.

9. The date and the name of the other party that the funds went to or came from is listed for each transaction.

10. Everytime I have used my card for a transaction it has been no more than a few minutes before I can view it using this app.

11. Now it crashes and kicks me out after second login, and it is telling me to contact the developer, or see if there is an update.

1. Fix ECU Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ECU: Restarting the app will resolve most errors.
2. Update the ECU App. Here is how:
   1. On Android goto PlayStore » Search for "ECU" » Open ECU Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ECU » click "UPDATE".
3. Clear ECU Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from ECU servers.
   1. On Android, goto Settings » Apps » Select "ECU Mobile" » click Storage » click "Clear Cache".
4. Check ECU app permissions. If any of these permissions required to use your device's features are disenabled, ECU might not work.
5. Uninstall and reinstall ECU. If nothing else has worked, completely uninstall ECU then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ECU not working

2. Fix ECU Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ECU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ECU not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ECU may not be able to connect to the Internet when running in the background.