Contact My Medical Customer Service

Why should I report an Issue with My Medical?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Hyrax Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. After spending well over an hour or two inputting data MYSELF because nothing would sync, I thought, "this is absolutely pointless! Everytime I have an appointment, I'M going to have to put ALL THIS INFO IN MYSELF just like I'm doing now! Why would I pay for something like this when I have a FREE app that I don't have to put anything into!?" REFUND PLS!The worst app I've ever bought! It constantly crashes, for weeks at a time.

2. I would pay if all this were added to this app.I wish we have a cloud option just in case we lost our phones or back up with the photos and documents..WHY isn't this app being kept current?! It's a shame a great app is being neglected & underutilized by its own development team.

3. It's still *mostly* usable as long as you don't want to try to sync between devices or create an archive, and don't mind playing a guessing game when trying to enter dates since there's a problem that causes the date & time shown to not match the one entered.

4. Will it save the info you just spent half an hour adding? Who knows! The app made navigating my cancer diagnosis, treatment, & follow-up infinitely less tedious.

5. It's a shame the developer doesn't care about those of us who've already forked over our money to them.This is probably the most comprehensive and the only Android app that you can import any file (PDF, Word, image) to supplement the information of each test result.

6. had new phone and had to manually in put all family info in then had to factory reset lost all info and had to put it all in a second time.

7. It's the only medical app left that is ad free, all mine and has ALWAYS been dependable for storing info and sending info via email.

8. Ive searched everywhere for an app like this...But.. then i went to attach photos to blood work, surgery, and profile pic and nothing is uploading??? Will change review when fixed.

9. I have to downgrade my review to three stars.I bought both the iPad, iPhone, and Android versions of this app right after I was diagnosed with cancer.

10. Once eventually restored, it quickly crashes again, taking all my info with it!I've been using this app almost from its conception.

11. And was going to recommend this.I don't normally buy apps (FOR FEAR OF EXACTLY WHAT HAPPENED WITH THIS)! HOWEVER, "My Medical" came very highly recommended by a family member.

1. Fix My Medical Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Medical: Restarting the app will resolve most errors.
2. Update the My Medical App. Here is how:
   1. On Android goto PlayStore » Search for "My Medical" » Open My Medical » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Medical » click "UPDATE".
3. Clear My Medical app cache: Clearing cached data will force your app to retrieve the latest data directly from My Medical servers.
   1. On Android, goto Settings » Apps » Select "My Medical" » click Storage » click "Clear Cache".
4. Check My Medical app permissions. If any of these permissions required to use your device's features are disenabled, My Medical might not work.
5. Uninstall and reinstall My Medical. If nothing else has worked, completely uninstall My Medical then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Medical not working

2. Fix My Medical Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Medical be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Medical not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Medical may not be able to connect to the Internet when running in the background.