Contact mediaReScan Customer Service

Why should I report an Issue with mediaReScan:updateMediaStorage?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Hiroyuki Mizuhara to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This application is one of the applications commonly called a media scanner.

2. When you can not see or find your photos, media files(music, video), and other files on your device, you can solve the problem by using this application. * You can scan quickly all files(media file, document file and others) on your device. * You can scan on internal storage and external strage(sd card). * You can choose simple scan(all directories) or advanced scan(only selected directories). * You can find your photos, media files(music, video), and other files on your device again. * You can open easily "Media Storage" app informaion view. * It work correctly even with all versions above 4. 0, android 4. 4(Kitkat), android5. 0(Lolipop) and android6.

1. Start it and then come out and it still scans in the backgroundIt Just Works! This app succeeds where others such as "Gallery Refresh" fail - it correctly updates the phone's gallery to show newly copied files, and works on new versions of Android too.

2. My files were still there but Google Play Music and my Photo app were not seeing themAfter using this app, all my old photos and videos got mixed up with new ones, my gallery albums are a huge mess because a lot of new photos are in old album folders.

3. Improve on these 2 points and I will give 5 stars.Sad to see unless i misread, this wasnt working for a few users, but can glady say it worked for me (Droid Moto Z Play, Android 8) ! It did however mess with all my notification sounds, but a minor issue that can be easily fixed myself then the idiotic issue this was resloving that Android has had for AGES.

4. I am sooooo disappointed! Love it! This app works great allowing you to see your music files and pictures after doing a reset of your phone and putting everything back together and you mysteriously cannot see any of your songs or pictures.

5. Was able to restore my photos and music that i have removed from the library because i had mistakenly deleted "cache data" and "app data" from Media Storage and External Storage.

6. If your app can't see the microSD card, it's because you're running a device that is on Android 11 or later, which requires "files and media only" permissions.

7. However, the latest version of this app not only has full screen ads, but Google's scoped storage requirements for Android 11+ have ruined this app.

8. I had to downgrade to an earlier version.This is a fantastic app and the only app I found that forces the Android Media Scanner to refresh properly.

9. Update: 09/28/19.... I did a factory data reset on my phone and now this media scanner is no longer available.

10. It takes just a single tap and 2 minutes to complete, and saves you the annoyance of having to restart the phone each time new images are copied to it.

11. Don't make the same mistake as I did.I was trying to scan for photos on my SD and it just corrupted the card instead! Now struggling to recover over 500 photos if I can.

1. Fix mediaReScan Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart mediaReScan: Restarting the app will resolve most errors.
2. Update the mediaReScan App. Here is how:
   1. On Android goto PlayStore » Search for "mediaReScan" » Open mediaReScan:updateMediaStorage » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for mediaReScan » click "UPDATE".
3. Clear mediaReScan:updateMediaStorage app cache: Clearing cached data will force your app to retrieve the latest data directly from mediaReScan servers.
   1. On Android, goto Settings » Apps » Select "mediaReScan:updateMediaStorage" » click Storage » click "Clear Cache".
4. Check mediaReScan app permissions. If any of these permissions required to use your device's features are disenabled, mediaReScan might not work.
5. Uninstall and reinstall mediaReScan. If nothing else has worked, completely uninstall mediaReScan then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing mediaReScan not working

2. Fix mediaReScan Server issues & Internet Connection

1. Check network connection: An unstable Internet will make mediaReScan be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to mediaReScan not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, mediaReScan may not be able to connect to the Internet when running in the background.