Contact Tracklia Customer Service

Why should I report an Issue with Tracklia: GPX, KML, KMZ & maps?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Tracklia Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Also, it would be nice if these big map files could be store on an external SD card, rather than the internal phone storage, as I am near the limit of my internal memory.Excellent alternative of google earth for opening kmz/kml files... It can open these files on many different maps layout such as google maps, open street maps etc.. Unlike google earth it also shows the directional arrow which is really helpful for moving to different waypoints.Good app for basic uses.

2. At least with my data I only get the point, name and description data with kml (it could be how I'm exporting it but it looks good in google earth desktop).

3. It is possible to display them in the form of a table, for example.Simple, yet powerful tool to help me work with maps on the go, without the need to port complicated full programs that I use at home.

4. It needs to improve the display of descriptive data for landmarks, especially those imported from KML files.

5. A button for resetting the map to face north and a simple window showing a bearing and a back-bearing is all I need Overall thanks for making this awesome app!It's good, but can be better.

6. Has almost everything one needs on a hike or trip, BUT 1, Please consider adding an automatic URL recognition in description field, so that one can jump to links with extra information.

7. The things I would improve: - the program should search locations in the city I'm currently at, and should show all found locations on a map - the program should have some basic compass functionalities.

8. Issues I have are: 1) In offline maps you cannot set colours, this makes it difficult to see roads.

9. Two things though .... when I downloaded a map, it would only download on my android phone using mobile data.

10. "MyTracks" has a "Rubber" do delete points, which works very well, but the app is not good.

11. I record my whole day track with one second interval and to edit those it's virtually impossible.

1. Fix Tracklia Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Tracklia: Restarting the app will resolve most errors.
2. Update the Tracklia App. Here is how:
   1. On Android goto PlayStore » Search for "Tracklia" » Open Tracklia: GPX, KML, KMZ & maps » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tracklia » click "UPDATE".
3. Clear Tracklia: GPX, KML, KMZ & maps app cache: Clearing cached data will force your app to retrieve the latest data directly from Tracklia servers.
   1. On Android, goto Settings » Apps » Select "Tracklia: GPX, KML, KMZ & maps" » click Storage » click "Clear Cache".
4. Check Tracklia app permissions. If any of these permissions required to use your device's features are disenabled, Tracklia might not work.
5. Uninstall and reinstall Tracklia. If nothing else has worked, completely uninstall Tracklia then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Tracklia not working

2. Fix Tracklia Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Tracklia be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Tracklia not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Tracklia may not be able to connect to the Internet when running in the background.