Published by Jakob S. Harteg on Feb 18, 2024

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Why should I report an Issue with CrookCatcher — Anti theft?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Jakob S. Harteg to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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CrookCatcher Customer Insights

1. Thank youSecurity emails are not sent after failed attempt to unlock the device's lock screen even I granted your app to access my gmail account.I paid for the premium version but, so disappointed due to the following experiences:- The application is having some defects.

2. Therefore in lieu of this, there should be an option that if one's phone is about to switch off it should capture the image of the person switching it off and be send to the email that one registered with the app.

3. It doesn't start automatically after a reboot/restart of the phone, hence all permissions are granted.

4. The phone that the phone owner is using will get an email that they have cut someone trying to open his/ her phone.

5. I have changed the settings and configurations in order to hopefully get better results however it rarely works as advertised.The app doesn't work at all with the s23 ultra.

6. If a thief steals a phone in most cases the first thing they usually do is to switch off the phone.

7. Even when somone stills your phone and tries to open is/her phone.

8. The App becomes active only when the phone is unlocked after reboot/restart.

9. This app used to work perfectly on my phone.

10. I have to uninstall.I have the free version of this app and given my results i have not been convinced to purchase the full version, let alone keep the free version.

11. I had it properly set up yet it doesn't detect invalid attempts or send me an email.

Steps to Troubleshoot & Fix CrookCatcher Issues

1. Fix CrookCatcher Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart CrookCatcher: Restarting the app will resolve most errors.
  2. Update the CrookCatcher App. Here is how:
    1. On Android goto PlayStore » Search for "CrookCatcher" » Open CrookCatcher — Anti theft » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CrookCatcher » click "UPDATE".
  3. Clear CrookCatcher — Anti theft app cache: Clearing cached data will force your app to retrieve the latest data directly from CrookCatcher servers.
    1. On Android, goto Settings » Apps » Select "CrookCatcher — Anti theft" » click Storage » click "Clear Cache".
  4. Check CrookCatcher app permissions. If any of these permissions required to use your device's features are disenabled, CrookCatcher might not work.
  5. Uninstall and reinstall CrookCatcher. If nothing else has worked, completely uninstall CrookCatcher then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CrookCatcher not working


2. Fix CrookCatcher Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make CrookCatcher be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CrookCatcher not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CrookCatcher may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi I hope this finds you well. I have a problem my device had been stolen and I had crookcatcher installed in that device but I turned off email notifications because they popped up on the lock screen which somehow alerts the thief now I want to log and see on the app please help me with the necessary guidance on how to access your existing account on a new device to view the pictures and locations so I can recover my device.

    — by Samkelo 3 months ago

  • Hi I hope this finds you well. I have a problem my device had been stolen and I had crookcatcher installed in that device but I turned off email notifications because they popped up on the lock screen which somehow alerts the thief now I want to log and see on the app please help me with the necessary guidance on how to access your existing account on a new device to view the pictures and locations so I can recover my device.

    — by Samkelo 3 months ago

  • I try to buy pro version but I can't make 60 rupees payment to all option like credit card UPI debit card also net banking please write me or call me 8275331818 I want to buy

    — by Zakir Husain Khan 1 year ago

  • installed in your app my mobile, 27.06.2022 that date my mobile missing please track my mobile track switch off location please sent my gmail id

    — by SELVA KUMAR 1 year ago

  • please make my crookcattcher app running, my phone was lost.
    thanks

    — by MASDIYANTO CULIN 1 year ago

  • Iam not happy your app not work please solve my issue problem I premium user thank you

    — by Ramesh Kumar 2 years ago

  • Please solve my issue problem iam premium membership your app not work solve issue

    — by Rohit Kumar 2 years ago

  • My email alert option is not turning on in my crookcatcher's account.

    — by Kartik Ks Saini 2 years ago