Contact EmployeeForward Customer Service

Why should I report an Issue with EmployeeForward?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Harpers Payroll Services to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. EmployeeForward Mobile provides access for employees of Harpers Payroll clients to selected corporate documents as well as payroll and HR features.

2. Simply sign in using your current EmployeeForward. * When you log in you may not have access to all the features listed(*).

3. You will only see these features if enabled by your employer.

4. For any questions contact your Payroll or HR Administrator.

1. Not reliable, crashes all the timeI was able to get my W2's in the pass but not anymoreIt will not let me type in my full address.

1. Fix EmployeeForward Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart EmployeeForward: Restarting the app will resolve most errors.
2. Update the EmployeeForward App. Here is how:
   1. On Android goto PlayStore » Search for "EmployeeForward" » Open EmployeeForward » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for EmployeeForward » click "UPDATE".
3. Clear EmployeeForward app cache: Clearing cached data will force your app to retrieve the latest data directly from EmployeeForward servers.
   1. On Android, goto Settings » Apps » Select "EmployeeForward" » click Storage » click "Clear Cache".
4. Check EmployeeForward app permissions. If any of these permissions required to use your device's features are disenabled, EmployeeForward might not work.
5. Uninstall and reinstall EmployeeForward. If nothing else has worked, completely uninstall EmployeeForward then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing EmployeeForward not working

2. Fix EmployeeForward Server issues & Internet Connection

1. Check network connection: An unstable Internet will make EmployeeForward be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to EmployeeForward not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, EmployeeForward may not be able to connect to the Internet when running in the background.