Contact MOZA Master Customer Service

Why should I report an Issue with MOZA Master?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Gudsen Technology Co., Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The MOZA Master App offers comprehensive camera control for easy photo taking and video recording by connecting the gimbal to the mobile phone.

2. Combined with a variety of intelligent features like motion lapse and object following, MOZA Master can fully inspire your creativity.

3. Easy to understand operation, multiple gimbal and camera settings, this is a must have tool to make shooting easier.

1. Granted, when the app works, it works great! UI is good, controls are simple, connects easily (just not with my phone).good app, I would say some changes that would be great would be in remote mode to be able to reset a single axis by double clicking the name, tilt or pan without having to reset the whole gimbal to center, and the motion lapse should not require a shutter for just video, and instead of hitting preview, maybe a video or motion or run, that runs it with a countdown, instead it just requires you to hit preview and watch it say preview, when that is the action and most important add a loop function!All good except 1bug that is in joystick.

2. Programmed to the desired position, works perfect on preview but once it has started the gimbal moves the desired motion in half the time then continues panning/tilting until end of sequence.

3. Also better if possible to alow preview the scene.Generally a solid experience but the tracking crashes every time I try to use it, I love the mimic motion option though and I have not had issues connecting once I updated the gimbal.

4. I now understand why this app has such a low rating.It connects to the gimbal fine from my Huawei Nova 2 Lite and the UI is quite user friendly however it is not accurate for Motion timelapse.

5. I really wish I could connect to my ifocus through the app without needing to go through the gimbal, I frequently use my camera on a boom arm without the gymbal and it would be great to be able to use the remote focusing on this.I've never ever seen such a faulty app, ever.

6. Bluetooth and God is also on.Now works on Android First time downloaded it couldnt pick up the gimbal at all.

7. Couple days later I downloaded it again trying maybe it will connect to my phone usbc to usbc (dont do this) and while in boot mode it immediately picked it up on Bluetooth.

8. This issue seems to be is elemenated when using Variable Speed timelapse, however I have only tried this on short tests apposed to 30min+ I usually shoot for.Like others, no connection.

9. But does not connect to a one plus phone with latest Android why ??? Its now connecting with OnePlus Nord 2 but not with IQOO Z3.

10. After having all parameters set, pressing Preview or Start results in this message: Parameter error, please reset the data.

11. Yay!For Nikon Z6 or Z7 useres, be aware that there are issues there in motion timelapse feature.

1. Fix MOZA Master Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MOZA Master: Restarting the app will resolve most errors.
2. Update the MOZA Master App. Here is how:
   1. On Android goto PlayStore » Search for "MOZA Master" » Open MOZA Master » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MOZA Master » click "UPDATE".
3. Clear MOZA Master app cache: Clearing cached data will force your app to retrieve the latest data directly from MOZA Master servers.
   1. On Android, goto Settings » Apps » Select "MOZA Master" » click Storage » click "Clear Cache".
4. Check MOZA Master app permissions. If any of these permissions required to use your device's features are disenabled, MOZA Master might not work.
5. Uninstall and reinstall MOZA Master. If nothing else has worked, completely uninstall MOZA Master then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MOZA Master not working

2. Fix MOZA Master Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MOZA Master be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MOZA Master not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MOZA Master may not be able to connect to the Internet when running in the background.