Published by Google LLC on Jul 8, 2024

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Why should I report an Issue with Jamboard?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Google LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Jamboard

1. Jamboard is a Google Workspace digital whiteboard that lets people collaborate using a Jamboard device or their personal devices.

2. The Jamboard service will stop working October 1.

3. Contacts: Share jams with people in your contact list.

4. Make sure to save your work in another format before then.

5. Storage: Access jam files and photos on your device.

Jamboard Customer Insights

1. This has lead to me accidently moving things.You don't have to have a team or not even one other person to use this App to get the results you want it of it!! It's so easy to use and understand but it's almost a bit too simple, in the sense that it doesn't have very many options for the fonts, colors, or thickness of how the color goes on.. but I can definitely doodle my heart out and ends up with some pretty good graphic design ideas for my new freelance biz ventures... So, thank you for creating this free App!! 5⭐'sIt's hard to control it, by that I mean for example: moving objects or zooming out/in and much more.

2. Would be great if it was equivalent to using a Promthean/SMART board.This app works great as I use it for giving online lessons.

3. HOWEVER it sucks that there's basically only 2 tools to write with (just a pen and pencil) and there's no changing the size of the tip, also, only 5 colors available (white doesn't count).

4. Our online class teacher also user Jamboard to have us make a Christmas tree on Friday in December.

5. My teacher used Jamboard in online school, and I was taught English and Math using it.

6. Other than that it's great.Hello! I am Stephanie's daughter and I want to leave a review pointing what I use it for.

7. I would pay for that, it would change my life as a teacher! Also if I could make it portrait style to create worksheets:)Great for making art reference sheets and taking note.

8. More options would be cool, like different pens, more variety of sticky notes and text box.

9. Also, images cannot be transferred from one frame to another although the button to do it appears as soon as you hold an image and move it around.

10. The Jamboard app does not have Google Image search feature like the web version.

11. The app makes it hard to expand images because you need to be touching the image with 2 fingers.

Steps to Troubleshoot & Fix Jamboard Issues

1. Fix Jamboard Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Jamboard: Restarting the app will resolve most errors.
  2. Update the Jamboard App. Here is how:
    1. On Android goto PlayStore » Search for "Jamboard" » Open Jamboard » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jamboard » click "UPDATE".
  3. Clear Jamboard app cache: Clearing cached data will force your app to retrieve the latest data directly from Jamboard servers.
    1. On Android, goto Settings » Apps » Select "Jamboard" » click Storage » click "Clear Cache".
  4. Check Jamboard app permissions. If any of these permissions required to use your device's features are disenabled, Jamboard might not work.
  5. Uninstall and reinstall Jamboard. If nothing else has worked, completely uninstall Jamboard then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Jamboard not working


2. Fix Jamboard Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Jamboard be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Jamboard not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Jamboard may not be able to connect to the Internet when running in the background.

Reported Issues