Contact Creative Preview Customer Service

Why should I report an Issue with Creative Preview?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Google LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Test on your device using the supported mobile ad SDKs or in any mobile browser, and review reporting metrics in the app's console. * Preview and test display and video creatives directly on your mobile device. * Microphone: Needed to preview creatives using mobile ads SDKs that support audio recording. * Storage: Needed to attach photos, videos, and local files for submitting app feedback.

2. Creative Preview helps you test mobile ads directly on a smartphone or tablet.

3. Scan a QR code from a Google Marketing Platform product to preview an ad on your device, or manually add a creative URL.

4. Make sure you know how consumers will experience your ad when it goes live.

5. It's also needed to save your preview list and app settings.

1. Fix Creative Preview Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Creative Preview: Restarting the app will resolve most errors.
2. Update the Creative Preview App. Here is how:
   1. On Android goto PlayStore » Search for "Creative Preview" » Open Creative Preview » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Creative Preview » click "UPDATE".
3. Clear Creative Preview app cache: Clearing cached data will force your app to retrieve the latest data directly from Creative Preview servers.
   1. On Android, goto Settings » Apps » Select "Creative Preview" » click Storage » click "Clear Cache".
4. Check Creative Preview app permissions. If any of these permissions required to use your device's features are disenabled, Creative Preview might not work.
5. Uninstall and reinstall Creative Preview. If nothing else has worked, completely uninstall Creative Preview then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Creative Preview not working

2. Fix Creative Preview Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Creative Preview be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Creative Preview not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Creative Preview may not be able to connect to the Internet when running in the background.