Contact PV Master Customer Service

Why should I report an Issue with PV Master?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of GOODWE POWER SUPPLY TECHNOLOGY CO.,LTD. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It would be good to add there a few simple functions: - define the device by IP address and store it, not to search it every time - the scheme of connections is really small and on smaller phone is not easy to read the numbers - it's tough to find detailed description to every item, it's changing really often (which is good), it would be good to implement a link to the current manualApp does what it needs to but doesn't make it easy, If there was a way to let it connect to the IP address assigned to it in the network it's on, it would allow much more usability, and ease of access.

2. When connected home via OpenVPN, the app is unable to reach the inverter (I can reach every local device but the inverter), because it is in a different local subnet: easily solved if I could manually enter the fixed IP of my device.4 Aug 2020, first picture needs updating.

3. I experienced similar problems other users reported, BUT the problem seems to be backward compatibility between the app and the firmware version of the inverter.

4. Why does the app need access to control the flashlight, volume and audio, camera, disable screen lock, pair with other bluetooth devices retrieve other running apps, download files without notification and so on.

5. Tried using Samsung J8 and could connect but still have to change to inverter network to see details.

6. Inverter network found on phone but app simply not working or recognising network name when manually entered.

7. Not as convenient.It used to work but I had not been able to reconnect my GoodWe inverter to wi-fi for some months.

8. The WiFi modules on the inverters aren't the best, and drop connection often especially while devices connected to its own hotspot, for setting updates.I had countless problems with the app.

9. No.improvement. can see inverter on wifi list but app will not connect.

10. The economical mode doesn't work, ans just allowe the battery to be flattened very quickly.The old version worked fine until the 4 sones were added, whicjh brok it.

11. I could access GW through house WiFi, now I have to connect direct.

1. Fix PV Master Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PV Master: Restarting the app will resolve most errors.
2. Update the PV Master App. Here is how:
   1. On Android goto PlayStore » Search for "PV Master" » Open PV Master » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PV Master » click "UPDATE".
3. Clear PV Master app cache: Clearing cached data will force your app to retrieve the latest data directly from PV Master servers.
   1. On Android, goto Settings » Apps » Select "PV Master" » click Storage » click "Clear Cache".
4. Check PV Master app permissions. If any of these permissions required to use your device's features are disenabled, PV Master might not work.
5. Uninstall and reinstall PV Master. If nothing else has worked, completely uninstall PV Master then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PV Master not working

2. Fix PV Master Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PV Master be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PV Master not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PV Master may not be able to connect to the Internet when running in the background.