Published by Pacific Coffee Company Limited on May 24, 2024

Report an issue with Pacific Coffee Hong Kong.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Pacific Coffee Hong Kong?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Pacific Coffee Company Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Pacific Coffee Hong Kong image 1 contact Pacific Coffee Hong Kong image 2

About Pacific Coffee Hong Kong

1. Download our latest mobile app with brand new design that is easily for members to review member profile, transaction history, points balance and find nearby stores to enjoy your perfect cup!

2. Order at store & points reward will be updated immediately.

Pacific Coffee Hong Kong Customer Insights

1. Where is the buying option? LOCATION PROBLEM ... But good app it's better if a full list of store locations are added instead of using gps location to find nearest shop.

2. seems unable to fix it over the past year - negative stars if I could give.Says to Upgrade the app, but when I go to the app store, only Uninstall & Open are available.

3. 3 stars because CS was responsive and offered solution - (note 9: storage - app - PC app - clear cache)Never allows me to remove an item from the cart but adding items works well, strange.

4. I lost every details in my perfect cup card and show i have zero money in the card, because of this I cannot redeem my birthday free goodies.

5. I wished to change the pickup store this morning and therefore needed to empty the cart but it was unsuccessful.

6. I'd rather have a physical card if there are no advantages to the appUpdated June 19: new update for the app is worse than the last.

7. Sometimes the app doesn't recognize the location correctly making it a little frustrating not being able to buy through the app.

8. Sent comments to CS but no enhancements so far.I have an awful experience when when I'm trying to use the app today that's morning the Pacific Coffee .

9. How do you make purchases? I see the list of stores but clicking on it is just a taking to a banner page.

10. in fact their own system at the cashier often hangs too.the app gave me awful experience.

11. after reinstalled even worse as not able to interact with any call to action buttons.

Steps to Troubleshoot & Fix Pacific Coffee Hong Kong Issues

1. Fix Pacific Coffee Hong Kong Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Pacific Coffee Hong Kong: Restarting the app will resolve most errors.
  2. Update the Pacific Coffee Hong Kong App. Here is how:
    1. On Android goto PlayStore » Search for "Pacific Coffee Hong Kong" » Open Pacific Coffee Hong Kong » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pacific Coffee Hong Kong » click "UPDATE".
  3. Clear Pacific Coffee Hong Kong app cache: Clearing cached data will force your app to retrieve the latest data directly from Pacific Coffee Hong Kong servers.
    1. On Android, goto Settings » Apps » Select "Pacific Coffee Hong Kong" » click Storage » click "Clear Cache".
  4. Check Pacific Coffee Hong Kong app permissions. If any of these permissions required to use your device's features are disenabled, Pacific Coffee Hong Kong might not work.
  5. Uninstall and reinstall Pacific Coffee Hong Kong. If nothing else has worked, completely uninstall Pacific Coffee Hong Kong then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Pacific Coffee Hong Kong not working


2. Fix Pacific Coffee Hong Kong Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Pacific Coffee Hong Kong be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Pacific Coffee Hong Kong not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Pacific Coffee Hong Kong may not be able to connect to the Internet when running in the background.

Reported Issues