Contact Enhance Pro Customer Service

Why should I report an Issue with Enhance Pro?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of GN Hearing to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Please consult the Enhance Pro app website for up-to-date compatibility information: go. gn. • Enjoy optimization anywhere with online services: Request help with your hearing aid settings from your hearing care professional and receive new settings and software updates. • Tinnitus manager: Adjust sound variation and frequency of the Tinnitus Sound Generator. *If your hearing aids support direct audio streaming, you can find a menu called ‘Direct Audio Streaming’ in the app’s My Enhance Pro menu to learn if your phone supports direct audio streaming.

2. Last, but not least, you can have your hearing care professional update your hearing aid programs and send you new hearing aid software without taking a trip to the clinic.

3. The Enhance Pro app lets you control your hearing aids directly from your mobile device.

4. It can even help you find your hearing aids if you lose them.

5. You can change programs, and make simple or more advanced sound adjustments and save them as favorites.

6. The app helps you learn what you can do and how to do it.

7. For more information please visit go. gn.

1. I can stream audio from the phone to my hearing aids, but the app will not connect to them, so I cannot make any adjustments or change the settings.

2. Now I'm going to see if I can find a way to stream from my laptop.Jabra needs to get some software updates for this program and firmware updates for the hearing aids out quick.

3. Jabra just doesn't care.The lady at Costco recommended these hearing aids knowing there's an issue with Android phones.

4. Firstly, I'm being told that my Droid has upgraded software that won't allow my hearing aids to function as advertised.

5. When I first got the hearing aids, I had a lot of trouble getting the app to connect to the hearing aids.

6. I all too often have to close the app, go into settings, then airplane mode, make sure Bluetooth isn't connected to the hearing aids, then turn airplane on, and then reopen this defective app.

7. One interesting thing is that my "Smart Things" app I use for my TV and a few other devices, automatically recognized the hearing aids.

8. Incredibly frustrating.Good hearing aids for hearing better watching TV and conversations.

9. This app needs a lot of work!!Just got the hearing aids yesterday from Costco.

10. I hope their techs keep the software updated as Android updates.Pretty good units, service can be great 90% of time.

11. It needs an software patch update for Android audio as sometimes I can only hear out of one ear when listening to audio on my phone.

1. Fix Enhance Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Enhance Pro: Restarting the app will resolve most errors.
2. Update the Enhance Pro App. Here is how:
   1. On Android goto PlayStore » Search for "Enhance Pro" » Open Enhance Pro » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Enhance Pro » click "UPDATE".
3. Clear Enhance Pro app cache: Clearing cached data will force your app to retrieve the latest data directly from Enhance Pro servers.
   1. On Android, goto Settings » Apps » Select "Enhance Pro" » click Storage » click "Clear Cache".
4. Check Enhance Pro app permissions. If any of these permissions required to use your device's features are disenabled, Enhance Pro might not work.
5. Uninstall and reinstall Enhance Pro. If nothing else has worked, completely uninstall Enhance Pro then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Enhance Pro not working

2. Fix Enhance Pro Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Enhance Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Enhance Pro not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Enhance Pro may not be able to connect to the Internet when running in the background.