Contact My Lively Customer Service

Why chat with our AI My Lively Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of My Lively.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Good communication from company.I realize that the connection is due to samsung 12 update but the bottom line is that the app doesn't work and you can't adjust the hearing aids properly without the app.

2. They feel a little lighter than my previous expensive aids, so I hope they last! I would recommend Lively to anyone who asks!I chose Lively because of of the positive reviews, feedback from the company, and an audiologist is your contact person not just a hearing specialist.

3. I was skeptical at first as to how the virtual experience would work, but I can confirm it is the best! and convenient!After more than a year, the hearing aids are great! The app is completely useless.

4. I had new settings sent and cant get them installed! 🤬😡I bought hearing aids from a local audiologist and paid more than twice as much as these.

5. Had I known that the aids wouldn't have a software update to fix in a reasonable time frame would not have bought these hearing aids.

6. Any financial benefits of these hearing aids are negated by the incredibly poor performance of the app.in it's present form, junk.

7. I waited 4 years before I researched hearing aids and wished I had done it sooner.

8. plus the customization and flexibility of tailoring these hearing aids is fantastic.

9. Rarely does this app pair both hearing aids.

10. Lost a hearing aid? Good luck! Need to adjust settings? Ha! Hard to believe the developers would release this app to the public.

11. I trust Lively completely.Overall, good! Able to "customize" hearing settings.

1. Fix My Lively Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Lively: Restarting the app will resolve most errors.
2. Update the My Lively App. Here is how:
   1. On Android goto PlayStore » Search for "My Lively" » Open My Lively » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Lively » click "UPDATE".
3. Clear My Lively app cache: Clearing cached data will force your app to retrieve the latest data directly from My Lively servers.
   1. On Android, goto Settings » Apps » Select "My Lively" » click Storage » click "Clear Cache".
4. Check My Lively app permissions. If any of these permissions required to use your device's features are disenabled, My Lively might not work.
5. Uninstall and reinstall My Lively. If nothing else has worked, completely uninstall My Lively then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Lively not working

2. Fix My Lively Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Lively be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Lively not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Lively may not be able to connect to the Internet when running in the background.