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Why should I report an Issue with My Lively?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of GN Hearing to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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My Lively Customer Insights
1. Good communication from company.I realize that the connection is due to samsung 12 update but the bottom line is that the app doesn't work and you can't adjust the hearing aids properly without the app.
2. They feel a little lighter than my previous expensive aids, so I hope they last! I would recommend Lively to anyone who asks!I chose Lively because of of the positive reviews, feedback from the company, and an audiologist is your contact person not just a hearing specialist.
3. I was skeptical at first as to how the virtual experience would work, but I can confirm it is the best! and convenient!After more than a year, the hearing aids are great! The app is completely useless.
4. I had new settings sent and cant get them installed! 🤬😡I bought hearing aids from a local audiologist and paid more than twice as much as these.
5. Had I known that the aids wouldn't have a software update to fix in a reasonable time frame would not have bought these hearing aids.
6. Any financial benefits of these hearing aids are negated by the incredibly poor performance of the app.in it's present form, junk.
7. I waited 4 years before I researched hearing aids and wished I had done it sooner.
8. plus the customization and flexibility of tailoring these hearing aids is fantastic.
9. Rarely does this app pair both hearing aids.
10. Lost a hearing aid? Good luck! Need to adjust settings? Ha! Hard to believe the developers would release this app to the public.
11. I trust Lively completely.Overall, good! Able to "customize" hearing settings.
Steps to Troubleshoot & Fix My Lively Issues
1. Fix My Lively Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart My Lively: Restarting the app will resolve most errors.
- Update the My Lively App. Here is how:
- On Android goto PlayStore » Search for "My Lively" » Open My Lively » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for My Lively » click "UPDATE".
- Clear My Lively app cache: Clearing cached data will force your app to retrieve the latest data directly from My Lively servers.
- On Android, goto Settings » Apps » Select "My Lively" » click Storage » click "Clear Cache".
- Check My Lively app permissions. If any of these permissions required to use your device's features are disenabled, My Lively might not work.
- Uninstall and reinstall My Lively. If nothing else has worked, completely uninstall My Lively then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing My Lively not working
2. Fix My Lively Server issues & Internet Connection
- Check network connection: An unstable Internet will make My Lively be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to My Lively not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, My Lively may not be able to connect to the Internet when running in the background.
Reported Issues
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Please cancel my My Lively subscription (760)874-8867
No longer need phone. Thank you— by Wilma 1 year ago -
Please cancel my lively service. Thank you.
— by Sandra Myers 1 year ago -
please can you cancel my subscription
— by Corrinne Shields 2 years ago -
I need to delete my account no longer have phone
— by Leonard Lanvermeyer 2 years ago -
Subscription cancellation request
— by jean Bridger 2 years ago -
Please cancel my subscription
— by Sally Bsrnes 2 years ago -
this subscription was set up by fraud I have contacted the police and given them your details as they maybe contact you.Please cancel this subscription and return the money that was taken from my account, I am a 70 year old pensioner on very little money so would you please repay me the money stolen from my bank account, kind regards from Margaret.
— by Margaret Arrowsmith 2 years ago -
I have attempted to cancel a subscription that i never signed up for previously and today 12.08.22 29.95 was taken from my account
— by Justin Campbell 2 years ago -
I am in New Zealand for 9-12 months and no longer need my lively. Please cancel my subscription as of today, July 11 and let me know via email when it is canceled. Thank you.
Jeffie Suzanne Robinson— by Jeffie Suzanne Robinson 2 years ago -
Please cancel Account # 3201932. I no longer need this account.
— by lynn d belenske 2 years ago -
Hello. I never asked to be a membership of this livelysavers..why I see a payment on pending on my bank account?Already I write you for the second time..I'm expecting to be cancelled
— by Ramona Petrovici 2 years ago -
Cancell my subscription and I did not sign up for this and you have took money out of my account today I'm seeking leggall advice on this as I do not recall signing up for this Mrs Karen Mary Hay .
— by Karen Mary Hay 2 years ago -
I would like to cancel my subscription - phone no longer in use account #: 3654794
— by Brandy Robertshaw 2 years ago -
I already have a smartphone with assurance wireless
— by Terra groshart 2 years ago -
Need to cancel the phone
— by Robert Vandermark 3 years ago -
Roberta Blackburn died on September 16. We no longer need her subscription.
— by Roberta Blackburn 3 years ago
