Contact Giant Eagle Customer Service

Why should I report an Issue with Giant Eagle?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Giant Eagle to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Make quick work of your grocery list—while saving time and money along the way—with the Giant Eagle grocery app.

2. Ready to make grocery shopping simple?

3. Download the app now and watch your time and money savings stack up! - Browse our savings hub for all available weekly deals, coupons and other offers. - Activate Exclusive to You offers to help you save on items you love to buy or need to try. - Clip digital coupons for instant savings at checkout. - Access your digital loyalty card for easy scanning in-store or online. - See all products & product info available at your local store. - Shop online and schedule your order for pickup or delivery. - Access your wallet to view available savings and payment methods.

1. Extremely frustrating!Slow coupon load, clip a coupon and it will flip from clipped to not clipped until 15 seconds later when the entire unclipped list reloads (sometimes in a different order than was originally viewed).

2. If you're going to list items, different flavors should be together, not hap hazard through the category, they are next to each other in the store! Put the ad and shopping list back on the old app.

3. Then, randomly 10-15 seconds later while you're scrolling further down the list, the entire list will refresh and take you back to the top again and usually the coupons end up in a different order.

4. The biggest frustration of all - once you put in an order that's it - absolutely no editing! You can't change quantities, add or delete items, change the delivery date or time.This is an excellent app.

5. Also looking forward to dark mode.It's relatively easy to put items on my order and many more curbside pickup up times are now available.

6. With supply chain shortages, it's extra frustrating, I'd rather make the selection myself of a substitute item or not add it rather than get text after text and calls from my store telling me they are out of a product I ordered.

7. Obviously, right now, pickups are being scheduled several days out so between the time an order is placed and when it's picked up, I find I need to add several items.

8. However, after asking for help because my coupons would not show up in my app when scanning in the store, they said that you have to clip coupons prior to going to the store.

9. If Giant Eagle is trying to frustrate people into not using digital coupons via browsing the list they've succeeded.

10. This last order took me FOREVER! I kept getting an error message, and it was removing things from my cart, and my total kept changing.

11. Please fix it! It is basically impossible to use currently!They advertise the ability to scan coupons using the app while in the store and use them at the register.

1. Fix Giant Eagle Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Giant Eagle: Restarting the app will resolve most errors.
2. Update the Giant Eagle App. Here is how:
   1. On Android goto PlayStore » Search for "Giant Eagle" » Open Giant Eagle » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Giant Eagle » click "UPDATE".
3. Clear Giant Eagle app cache: Clearing cached data will force your app to retrieve the latest data directly from Giant Eagle servers.
   1. On Android, goto Settings » Apps » Select "Giant Eagle" » click Storage » click "Clear Cache".
4. Check Giant Eagle app permissions. If any of these permissions required to use your device's features are disenabled, Giant Eagle might not work.
5. Uninstall and reinstall Giant Eagle. If nothing else has worked, completely uninstall Giant Eagle then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Giant Eagle not working

2. Fix Giant Eagle Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Giant Eagle be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Giant Eagle not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Giant Eagle may not be able to connect to the Internet when running in the background.