Contact Smart Gateway App Customer Service

Why should I report an Issue with Smart Gateway App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Gewiss to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Thanks to Smart Gateway APP the management of the home automation system is simple and intuitive, with the ability to remotely control lighting, blinds and shutters, scenarios, temperature and humidity in every room, anti-intrusion system and video cameras.

2. In order to work, the APP requires the presence of a Gewiss Smart Gateway connected to the home automation system and the payment of an annual fee.

3. The new Gewiss APP also allows you to check the energy consumption of your home at any time, as well as setting timers, logic functions, load control and irrigation.

4. The APP configuration is made using the online GEWISS IoT Configurator software, which can be accessed visiting in the "Services/Software/Smart Gateway APP" section.

1. Have you done that only to take passwords? It would make sense as I couldn't connect at all.it keeps telling me to match up my password and it is the same.

2. So sorry you couldn't make it more user-friendly.

3. I wanted to use your app bit I couldn't.

4. I had to log in but I don't remember my Google password.

5. Usually passwords just fill in, but not with your app.

6. My lock is supposed to arrive today.

7. It wont let me go any further.

8. I may send both of them backError getting information about the roles????? What does that mean? The app office no help.

1. Fix Smart Gateway App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Smart Gateway App: Restarting the app will resolve most errors.
2. Update the Smart Gateway App App. Here is how:
   1. On Android goto PlayStore » Search for "Smart Gateway App" » Open Smart Gateway App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Smart Gateway App » click "UPDATE".
3. Clear Smart Gateway App app cache: Clearing cached data will force your app to retrieve the latest data directly from Smart Gateway App servers.
   1. On Android, goto Settings » Apps » Select "Smart Gateway App" » click Storage » click "Clear Cache".
4. Check Smart Gateway App app permissions. If any of these permissions required to use your device's features are disenabled, Smart Gateway App might not work.
5. Uninstall and reinstall Smart Gateway App. If nothing else has worked, completely uninstall Smart Gateway App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Smart Gateway App not working

2. Fix Smart Gateway App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Smart Gateway App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Smart Gateway App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Smart Gateway App may not be able to connect to the Internet when running in the background.