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Contact Genetica Customer Service
Published by Gene Friend Way Inc. on Oct 24, 2024
Report an issue with Genetica.
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Why should I report an Issue with Genetica?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Gene Friend Way Inc. to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Genetica Customer Insights
Steps to Troubleshoot & Fix Genetica Issues
1. Fix Genetica Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Genetica: Restarting the app will resolve most errors.
- Update the Genetica App. Here is how:
- On Android goto PlayStore » Search for "Genetica" » Open Genetica » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Genetica » click "UPDATE".
- Clear Genetica app cache: Clearing cached data will force your app to retrieve the latest data directly from Genetica servers.
- On Android, goto Settings » Apps » Select "Genetica" » click Storage » click "Clear Cache".
- Check Genetica app permissions. If any of these permissions required to use your device's features are disenabled, Genetica might not work.
- Uninstall and reinstall Genetica. If nothing else has worked, completely uninstall Genetica then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Genetica not working
2. Fix Genetica Server issues & Internet Connection
- Check network connection: An unstable Internet will make Genetica be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Genetica not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Genetica may not be able to connect to the Internet when running in the background.
