Contact MyGalen Customer Service

Why should I report an Issue with MyGalen?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Galen Medical Group to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Our mission is to elevate the health of our community through multiple medical specialties providing excellent care delivered with wisdom, compassion, integrity and a commitment to technology, education and scientific inquiry.

2. Galen Medical Group is a physician-led, multi-specialty medical group that provides outstanding health care in the greater Chattanooga area.

3. We help coordinate and manage health care through patient engagement utilizing all resources at our disposal.

4. The MyGalen App allows our patients to access the care you and your loved ones deserve. • Communication - Have questions concerning the care of you or your loved one?

5. Reach out to your physician or care team through our messaging feature.

6. Everything we do is focused on caring for our patients, our Galen family, and our community.

7. Note: Some features may require login to the Patient Portal.

1. First, I can't auto fill my username and password from my phone's default auto fill service.

2. The convenience of being able to access my records, test results and communicate with my doctor are nice.

3. Instead, I have to copy and paste from the password manager app.

4. But there are a few things that make this app extremely frustrating to use.

1. Fix MyGalen Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyGalen: Restarting the app will resolve most errors.
2. Update the MyGalen App. Here is how:
   1. On Android goto PlayStore » Search for "MyGalen" » Open MyGalen » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyGalen » click "UPDATE".
3. Clear MyGalen app cache: Clearing cached data will force your app to retrieve the latest data directly from MyGalen servers.
   1. On Android, goto Settings » Apps » Select "MyGalen" » click Storage » click "Clear Cache".
4. Check MyGalen app permissions. If any of these permissions required to use your device's features are disenabled, MyGalen might not work.
5. Uninstall and reinstall MyGalen. If nothing else has worked, completely uninstall MyGalen then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyGalen not working

2. Fix MyGalen Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyGalen be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyGalen not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyGalen may not be able to connect to the Internet when running in the background.