Published by WageWorks on Oct 4, 2024

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What users are saying

1. Please consider adjusting text size to match the default OS size to be consistent with the other apps.All of the possible options for a claim are not listed.

2. The whole purpose for having it is to make it easier to see our account and put in claims if necessary.Easy, quick, and convenient method for submitting claims and viewing account status.

3. The only issue I have come across is when it asks if there are additional claims to add as in additional copays for separate visits, it doesn't allow me to enter the dates for those appointments.

4. Happy I started using it! EDIT: still great app but now you cannot submit claim on the same day of service/purchase.. going down to 4 stars.Much easier whenever you have the card every since they've done away with that it's been a pain.

5. So most claims have to be done on an actual computer through the full webpage, instead of the phone or iPad app.I have been having logging issues for a while now.

6. Top Notch service.The app would be excellent except for one very important thing: In the app, the drop down list of service types does not include most of the common medical devices and services.

7. The recent upgrades made it ever easier to navigate from submitting claims to verifying benefits.

8. I really like this app, easy UI, but the redesigned has made the text much smaller and difficult for my aging eyes to read.

9. Good news is it is better than the online version I was using on my phone in which pictures were always too big of a file upload.I like the portable version a lot.

10. And yes and I change the default text for my OS, but that increases the size for all the apps, and i don't need that.

11. My receipt documents have been for the calendar year so my copays show up in the same document.

Steps to Troubleshoot & Fix FSAFEDS Issues

1. Fix FSAFEDS Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart FSAFEDS: Restarting the app will resolve most errors.
  2. Update the FSAFEDS App. Here is how:
    1. On Android goto PlayStore » Search for "FSAFEDS" » Open FSAFEDS » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FSAFEDS » click "UPDATE".
  3. Clear FSAFEDS app cache: Clearing cached data will force your app to retrieve the latest data directly from FSAFEDS servers.
    1. On Android, goto Settings » Apps » Select "FSAFEDS" » click Storage » click "Clear Cache".
  4. Check FSAFEDS app permissions. If any of these permissions required to use your device's features are disenabled, FSAFEDS might not work.
  5. Uninstall and reinstall FSAFEDS. If nothing else has worked, completely uninstall FSAFEDS then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing FSAFEDS not working


2. Fix FSAFEDS Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make FSAFEDS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to FSAFEDS not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, FSAFEDS may not be able to connect to the Internet when running in the background.

Reported Issues

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