Published by Smart Mobile Tools

Report an issue with Gallery.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Gallery?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Smart Mobile Tools to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Gallery image 1 contact Gallery image 2

Gallery Customer Insights

1. So far the easiest gallery app I've used, only had it a short time 4 hours, already able to move photos around to different to different albums, created new albums.

2. Multi tap is kinda annoying.Overall app is good but move function doesn't merge same folder of photos and videos, as well as total folder not move in private in form of folder and there is no provision to create folder.

3. I paid for the upgrade and worth every penny.Annoying af, it's just one annoying advertisement after another, do not waste your time on this gallery app, there are so many other ones to use that don't bombard you with all the ads this one does.

4. It has been perfect for me, thank you.It's more like a gallery just for DISPLAYING ADS... ...and this totally spoils the user experience! Can't evaluate this app properly, (to consider purchase), as ads interfere.

5. Thank you for this app.I just love this gallery app, I seriously have tried other's and I have had nothing but issues.

6. This app is not ready for the big time.This is my first time downloading this app and it's really good and i love this because I can see and look at my past photos again.

7. This is the most annoying gallery app I've ever seen.An excellent app.

8. Uninstalled.Really love this gallery App.

9. Check out Simple Gallery's sort options.

10. Just a fine photo gallery app.

11. Nice features, aren't slow while reloading all photos, it is easily reload.

Steps to Troubleshoot & Fix Gallery Issues

1. Fix Gallery Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Gallery: Restarting the app will resolve most errors.
  2. Update the Gallery App. Here is how:
    1. On Android goto PlayStore » Search for "Gallery" » Open Gallery » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Gallery » click "UPDATE".
  3. Clear Gallery app cache: Clearing cached data will force your app to retrieve the latest data directly from Gallery servers.
    1. On Android, goto Settings » Apps » Select "Gallery" » click Storage » click "Clear Cache".
  4. Check Gallery app permissions. If any of these permissions required to use your device's features are disenabled, Gallery might not work.
  5. Uninstall and reinstall Gallery. If nothing else has worked, completely uninstall Gallery then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Gallery not working


2. Fix Gallery Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Gallery be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Gallery not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Gallery may not be able to connect to the Internet when running in the background.

Reported Issues