Contact Four Seasons Hotels Customer Service

Why should I report an Issue with Four Seasons Hotels?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Four Seasons Hotels Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. one caveat is the booking function ux is strange, because if you want to go one step back (e.g. looking for room detail) you can easily abort the process and have to start all over againWhat is the point of ordering food from the app when it's clear the hotel isn't on board.

2. Completely broken experience in the middle of a hotel stay where we are dependent on the app for dining and other requests.Usually it's good... But yesterday and today it's telling me I'm using an old version and yet there isn't a newer version available.

3. The description on the menu doesn't at all match with the actual food they deliver, and the options provided aren't even compatible so your order is simply guaranteed to be wrongApp doesn't work.

4. The option for ordering coffee for breakfast doesn't work.Partial functionality means complete failure for a brand like Four Seasons.

5. What a wadte of time!I've tried to add my existing booking five times, the booking came up on the confirmation screen, but it still doesn't show up in the app.

6. Looks like it hasn't been fully tested."You're using an old version of the mobile app" message appears when opening the app, and all functionality is disabled.

7. I end up having to just call and place the order by phone.Although much of the information about a given hotel is on the app, the UI is far from friendly.

8. When attempting to order room service, some items and options can be selected, but others can't.

9. I usually use it often on property visits... It's unfortunate it's not working as I rely on it to communicate with resort staff.The app was responsive and user friendly.

10. There are items available through the app that the hotel isn't able to provide.

11. Links disappear, take you to the wrong pages, images appear stretched, and a few pages are listed as unavailable.

1. Fix Four Seasons Hotels Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Four Seasons Hotels: Restarting the app will resolve most errors.
2. Update the Four Seasons Hotels App. Here is how:
   1. On Android goto PlayStore » Search for "Four Seasons Hotels" » Open Four Seasons Hotels » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Four Seasons Hotels » click "UPDATE".
3. Clear Four Seasons Hotels app cache: Clearing cached data will force your app to retrieve the latest data directly from Four Seasons Hotels servers.
   1. On Android, goto Settings » Apps » Select "Four Seasons Hotels" » click Storage » click "Clear Cache".
4. Check Four Seasons Hotels app permissions. If any of these permissions required to use your device's features are disenabled, Four Seasons Hotels might not work.
5. Uninstall and reinstall Four Seasons Hotels. If nothing else has worked, completely uninstall Four Seasons Hotels then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Four Seasons Hotels not working

2. Fix Four Seasons Hotels Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Four Seasons Hotels be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Four Seasons Hotels not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Four Seasons Hotels may not be able to connect to the Internet when running in the background.