Published by HideMy.name on Nov 29, 2024

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Why should I report an Issue with hidemy.name VPN?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of HideMy.name to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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hidemy.name VPN Customer Insights

1. So I don't need to deep into this at all))Stopped working on all my android devices after 1 day Support says its my internet provider's fault, however I am able to connect to this VPN service from my laptop using the same exact network as on my phone.

2. If they fix the issue with android phones I will update my rating, but for now it simply does not work.hmmm..... doesn't work πŸ˜– am connecting to canada but it is connecting to belgium 🀯😩😡It doesn't work in Android system this days.

3. What is not so good: sometimes some regional hosts are not available as Riga's server today (but I did not notice any problem before coronavirus, probably it is somehow tied to increased server's load).

4. I recomended it to my friends and definitely recommend it to other VPN users.The app is connecting me to the optimal server.

5. Anyway the service is better that most of similar class.I am using it since 2 weeks, and it works great.

6. How can I say it? Just because i know about proxy servers nothing!)) Δ° just works like a works like a Swiss watch! Whenever I am, whichever country Δ° choose.

7. The only challenge which I have is when I am installing on multiple devices and they have Internet issues, so they are reconnecting and occupying more used devices.Ok, so I got the app in awe at the good reviews.

8. I regret, i v bought subscribe for 4 years 1 year ago :( It is waiting for the server response forever.

9. I'm leaving the 1 star rating until you solve my problem.Δ° had used it a long time before this the hole story, you know what I am taking about.

10. Upd: your advice doesnt work.:( Thx for fast feedbackHi! Many thanks to HideMy.name VPN.

11. Sometimes it can take up to 4-6 times!Very useful application for both accessing blocked resources from russian cheburnet as well as for watching russian soccer from vacation in Greece.

Steps to Troubleshoot & Fix hidemy.name VPN Issues

1. Fix hidemy.name VPN Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart hidemy.name VPN: Restarting the app will resolve most errors.
  2. Update the hidemy.name VPN App. Here is how:
    1. On Android goto PlayStore » Search for "hidemy.name VPN" » Open hidemy.name VPN » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for hidemy.name VPN » click "UPDATE".
  3. Clear hidemy.name VPN app cache: Clearing cached data will force your app to retrieve the latest data directly from hidemy.name VPN servers.
    1. On Android, goto Settings » Apps » Select "hidemy.name VPN" » click Storage » click "Clear Cache".
  4. Check hidemy.name VPN app permissions. If any of these permissions required to use your device's features are disenabled, hidemy.name VPN might not work.
  5. Uninstall and reinstall hidemy.name VPN. If nothing else has worked, completely uninstall hidemy.name VPN then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing hidemy.name VPN not working


2. Fix hidemy.name VPN Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make hidemy.name VPN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to hidemy.name VPN not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, hidemy.name VPN may not be able to connect to the Internet when running in the background.

Reported Issues