Contact Footasylum Customer Service

Why should I report an Issue with Footasylum?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Footasylum to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It does not improve.The app is nice and snappy to navigate through compared to the online website, however when adding items to my basket it says that there is a 'error' with it, so if the item you want doesn't have your size it won't add it to the basket which makes sense but it shouldn't show up on the list if I specifically chose what size I wanted.

2. Shows items not available on the website, so you waste a lot of time picking things that don't exist.It gives more options than what it shows on the website but when you try and add them to the basket it says "alert" it is very frustrating as i saw 4 things i really liked that wasn't on my laptop when i went on yesterday but yet i can't even buy them.

3. But generally it's really a good app for my sports needs.The app doesn't even let you login properly.App has a great user interface but there are frequently major issues with the Filtering system not following your selections , also bugs with viewing items and them not appearing particularly on Sales.

4. Great app for browsing through and seeing what is available.The app is missing some models that you can find on the website and also my account on the website doesn't seem to be syncronized with the same account on my phone app.

5. A system for showing if an items out of stock or not needs to be implemented as right now it just doesn't allow you to add an item to your basket rather than telling you there are no items.

6. Clothing and delivery are great but the App needs work, filtering doesn't work properly which gets annoying because you've got to look at every item.

7. I can't find my orders on my phone app and also the wishlist shows as empty, even though I have added several shoe models in there on the website.

8. All in all one of the poorer shopping apps compared to others such as ASOS, JD sports etcYou guys need to improve your app and your website.

9. There's no info about the whereabouts of what you bought on the app, apart from receiving an email and having a third party courier which are more likely making constant emails that they have your item.

10. Haven't bought on line as l prefer to see the items in store before buying.

11. It should not show products that you can't buy or it should say out of stock but even then its very frustrating.Great service from the staff.

1. Fix Footasylum Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Footasylum: Restarting the app will resolve most errors.
2. Update the Footasylum App. Here is how:
   1. On Android goto PlayStore » Search for "Footasylum" » Open Footasylum » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Footasylum » click "UPDATE".
3. Clear Footasylum app cache: Clearing cached data will force your app to retrieve the latest data directly from Footasylum servers.
   1. On Android, goto Settings » Apps » Select "Footasylum" » click Storage » click "Clear Cache".
4. Check Footasylum app permissions. If any of these permissions required to use your device's features are disenabled, Footasylum might not work.
5. Uninstall and reinstall Footasylum. If nothing else has worked, completely uninstall Footasylum then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Footasylum not working

2. Fix Footasylum Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Footasylum be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Footasylum not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Footasylum may not be able to connect to the Internet when running in the background.