Contact Fashmates Customer Service

Why should I report an Issue with Fashmates?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Fashmates by ExtendMyCloset, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. UX is great so far, and I'm looking forward to using this! Keep up the great work.When creating a set, you should be able to go back to where you left off after selecting an item under "My Items", "My Likes", and "Collections" (kinda like Shoplook or good 'ol Polyvore), because constantly scrolling back all the way down can be annoying.

2. There's really no limit to the creative options, as you have the ability to use the many built-in items, use the Google image search within the app, or upload any of your own images from your gallery, to create fashion, interior design, or art "sets".

3. The "window shop" feature is my favorite! One thing I wish was a feature: being able to add things to collections/favorite them from the shopping page, without having to click into them individually.

4. First, I found a super good outfit (great selection choices with lots if variety) but when I started to put together the look, it was almost impossible to crop the backgrounds out of behind each individual clothing piece.

5. Looking forward to an upgrade hopefully soon.I wish they never got rid of Polyvore because this app is to much, there's a lot of expansive items but you have to really look for the casual items that, also, don't have a model wearing them.

6. I was super excited when downloading this because I miss Polyvore but I found a few things that made this app extremely hard and annoying to use.

7. I believe the developers are going to continue to add options and improvements (🤞) and I absolutely reccomend this app!What the hell did you do to my feed? I liked when the looks were organized by when they were released.

8. Some things feel broken, like trying to delete old collections, and some things just could use some more innovation, like how you edit collections.

9. I like seeing looks in chronological time order.Passes the time while you scratch that fashioniata itch.

10. But I'm glad they didn't completely get rid of the app, and probably just want the original back.Approaching Polyvore-level, but tech bugs keep ruining it.

11. time I try to use the mobile platform, it crashes, and since there's no way to save a draft on the app, I lose everything and am taunted by a totally blank "draft" when I start back up.

1. Fix Fashmates Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Fashmates: Restarting the app will resolve most errors.
2. Update the Fashmates App. Here is how:
   1. On Android goto PlayStore » Search for "Fashmates" » Open Fashmates » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fashmates » click "UPDATE".
3. Clear Fashmates app cache: Clearing cached data will force your app to retrieve the latest data directly from Fashmates servers.
   1. On Android, goto Settings » Apps » Select "Fashmates" » click Storage » click "Clear Cache".
4. Check Fashmates app permissions. If any of these permissions required to use your device's features are disenabled, Fashmates might not work.
5. Uninstall and reinstall Fashmates. If nothing else has worked, completely uninstall Fashmates then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Fashmates not working

2. Fix Fashmates Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Fashmates be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Fashmates not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Fashmates may not be able to connect to the Internet when running in the background.