Published by Regal Cinemas on Nov 14, 2024

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Why should I report an Issue with Regal: Tickets and Showtimes?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Regal Cinemas to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Regal: Tickets and Showtimes

1. Discover new releases, find movie times, buy movie tickets ahead of time, and visit your nearest Regal theater for a seamless moviegoing experience.

2. From movie coupons, exclusive rewards, and deals on concessions, Regal Unlimited is your portal to a whole new way to visit the theater.

3. Enjoy movie deals and discounts on concessions as a member, get 10% off all food and non-alcoholic beverages when you visit Regal Cinemas, and enjoy a cinema experience like no other.

4. Collect credits with every movie ticket purchase once you join the Regal Crown Club for free!

5. With the Regal mobile app, you can even earn rewards for watching the newest movies when you purchase tickets directly in app!

6. Upgrade to a Regal Unlimited movie subscription pass and get all the benefits of Regal Crown Club and more!

7. View film ratings, watch the newest movies, and hit up concessions all with the help of the Regal mobile app.

8. Discover a better way to buy movie tickets, visit theaters, and earn rewards.

9. Download Regal today and take your movie night to new heights.

10. Visiting your cinema is easier than ever with digital movie tickets for the latest films in the palm of your hand.

11. Find showtimes for new releases and skip the box office lines with Regal.

Regal Customer Insights

1. Hoping for a whole rework of this appthe 3 month subscription model is obnoxious, difficult to cancel, there's discrepancies between showtimes for the same theater on multiple screens, and i wish i could make certain upcoming films as "interested", so i could review my moviegoing options more efficiently.

2. So when I try to speak with the customer care team, they ask for receipt, and as the receipt option causes an error, I am stuck with not getting reward points nor getting additional watches towards Regal Status.I've never had any serious problems with the app.

3. Sometimes it doesnt renew in time and the customer does not have Unlimited when they have already paid for it, or I hear it does not cancel when they want it to.

4. I have a monthly subscription for about 20 dollars a month and I can see unlimited movies so in two trips it pays for itself! It does charge a service fee of like.

5. Plus you earn points on purchases and they add up quick! I've gotten 2 free sodas & popcornsCrashes every time I try to purchase new upcoming movies.

6. For what? It's a lot easier to have the person at the box office find the movie, date, time, and charge my credit card than for me than to do it myself.

7. Ever since I became an unlimited member, I was able to see every movie practically for free, and the 10% discount for concessions is a nice bonus.

8. Most of the time, it does not record a purchase and add that to the account for rewards.

9. Unlike other reviews, I've been able to purchase tickets and select seats from the app, then pay a "convenience fee" for this.

10. And God forbid I click the Moviebill icon in the upper right; it locks my phone!I downloaded it to buy tickets and they wanted to charge a 'convienience fee'.

11. 59 cents when you book a movie through the app, which sucks! But you can upgrade your tickets to 3d and other formats for a discounted price.

Steps to Troubleshoot & Fix Regal Issues

1. Fix Regal Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Regal: Restarting the app will resolve most errors.
  2. Update the Regal App. Here is how:
    1. On Android goto PlayStore » Search for "Regal" » Open Regal: Tickets and Showtimes » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Regal » click "UPDATE".
  3. Clear Regal: Tickets and Showtimes app cache: Clearing cached data will force your app to retrieve the latest data directly from Regal servers.
    1. On Android, goto Settings » Apps » Select "Regal: Tickets and Showtimes" » click Storage » click "Clear Cache".
  4. Check Regal app permissions. If any of these permissions required to use your device's features are disenabled, Regal might not work.
  5. Uninstall and reinstall Regal. If nothing else has worked, completely uninstall Regal then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Regal not working


2. Fix Regal Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Regal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Regal not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Regal may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I need to cancel my regal cinemas unlimited account. I haven't used it in months. My account number is 6006499685806194517

    — by Kristie Orrego 2 years ago