Contact AXS Tickets Customer Service

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1. It's a really scummy scam to run on people and it has enough capital to package it as something shiny and advanced, but for the average concertgoer there's no reason not to just email tickets to the customer.When there is an update, you must install it before opening the app - even if you're in line to get into a show! If the update won't install, you're headed for the box office.

2. So now I can't use the app to get to my tickets, thank god I had them emailed to me... Yeah, I'm giving this app a bad score until they fix whatever this bug or "security feature" is.Design is OK, but it needs to do one thing well: display tickets reliably! I made sure it was showing my Great American Beer Festival ticket before heading to the event.

3. I'm never going to use this app again, even if it means missing a show I'd like to go to if only I could print tickets or get them by email or whatever.Dissapointing experience with this app.

4. Choosing seats at the venue was a frustrating experience because the app kept freezing up when browsing for tickets.

5. I guess this is what you get to do when you're a monopoly.I've tried for over a month now to order tickets to a particular show.

6. So much for technology making things easier.When I first downloaded this app to manage my tickets it functioned great, no issues.

7. At the entrance, buried beneath a building and with thousands of others, cell reception was poor and the app wouldn't show my ticket, even though it's supposed to work without a connection.

8. It BS that I have to download it in the first place just to use tickets that I paid for (and a huge convenience fee on top of that).

9. What's the point then of that expensive "convenience fee"?I only downloaded this application because it was required to buy tickets for a performance in Nashville.

10. Good customer experience, convenience, or simplicity are not necessary for AXS because if you want to go to a concert that they do the ticketing for, you have no choice but to use it.

11. It should serve to make the concert going experience straight forward and generally pleasant, but instead acts as the biggest obstacle to any event going experience.

1. Fix AXS Tickets Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart AXS Tickets: Restarting the app will resolve most errors.
2. Update the AXS Tickets App. Here is how:
   1. On Android goto PlayStore » Search for "AXS Tickets" » Open AXS Tickets » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AXS Tickets » click "UPDATE".
3. Clear AXS Tickets app cache: Clearing cached data will force your app to retrieve the latest data directly from AXS Tickets servers.
   1. On Android, goto Settings » Apps » Select "AXS Tickets" » click Storage » click "Clear Cache".
4. Check AXS Tickets app permissions. If any of these permissions required to use your device's features are disenabled, AXS Tickets might not work.
5. Uninstall and reinstall AXS Tickets. If nothing else has worked, completely uninstall AXS Tickets then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing AXS Tickets not working

2. Fix AXS Tickets Server issues & Internet Connection

1. Check network connection: An unstable Internet will make AXS Tickets be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to AXS Tickets not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, AXS Tickets may not be able to connect to the Internet when running in the background.