Published by Regal Cinemas on Nov 14, 2024

contact Regal: Tickets and Showtimes Chat with our AI-based Regal Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Regal?



characters left:

Why chat with our AI Regal Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Regal.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact Regal: Tickets and Showtimes image 1   contact Regal: Tickets and Showtimes image 2


What users are saying

1. Hoping for a whole rework of this appthe 3 month subscription model is obnoxious, difficult to cancel, there's discrepancies between showtimes for the same theater on multiple screens, and i wish i could make certain upcoming films as "interested", so i could review my moviegoing options more efficiently.

2. So when I try to speak with the customer care team, they ask for receipt, and as the receipt option causes an error, I am stuck with not getting reward points nor getting additional watches towards Regal Status.I've never had any serious problems with the app.

3. Sometimes it doesnt renew in time and the customer does not have Unlimited when they have already paid for it, or I hear it does not cancel when they want it to.

4. I have a monthly subscription for about 20 dollars a month and I can see unlimited movies so in two trips it pays for itself! It does charge a service fee of like.

5. Plus you earn points on purchases and they add up quick! I've gotten 2 free sodas & popcornsCrashes every time I try to purchase new upcoming movies.

6. For what? It's a lot easier to have the person at the box office find the movie, date, time, and charge my credit card than for me than to do it myself.

7. Ever since I became an unlimited member, I was able to see every movie practically for free, and the 10% discount for concessions is a nice bonus.

8. Most of the time, it does not record a purchase and add that to the account for rewards.

9. Unlike other reviews, I've been able to purchase tickets and select seats from the app, then pay a "convenience fee" for this.

10. And God forbid I click the Moviebill icon in the upper right; it locks my phone!I downloaded it to buy tickets and they wanted to charge a 'convienience fee'.

11. 59 cents when you book a movie through the app, which sucks! But you can upgrade your tickets to 3d and other formats for a discounted price.

Steps to Troubleshoot & Fix Regal Issues

1. Fix Regal Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Regal: Restarting the app will resolve most errors.
  2. Update the Regal App. Here is how:
    1. On Android goto PlayStore » Search for "Regal" » Open Regal: Tickets and Showtimes » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Regal » click "UPDATE".
  3. Clear Regal: Tickets and Showtimes app cache: Clearing cached data will force your app to retrieve the latest data directly from Regal servers.
    1. On Android, goto Settings » Apps » Select "Regal: Tickets and Showtimes" » click Storage » click "Clear Cache".
  4. Check Regal app permissions. If any of these permissions required to use your device's features are disenabled, Regal might not work.
  5. Uninstall and reinstall Regal. If nothing else has worked, completely uninstall Regal then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Regal not working


2. Fix Regal Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Regal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Regal not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Regal may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by Kristie Orrego

I need to cancel my regal cinemas unlimited account. I haven't used it in months. My account number is 6006499685806194517