Published by Showtime Digital Inc. on Oct 24, 2023

Report an issue with SHOWTIME.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with SHOWTIME?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Showtime Digital Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact SHOWTIME image 1 contact SHOWTIME image 2

SHOWTIME Customer Insights

1. I know I absolutely love the series Yellow Jackets and every week I really look forward to watching a new episode!!! Would like to see a few more newer movies to choose from that aren't already on all the other premium streaming apps! It's like they all have the same ones streaming at the same time every month and it tends to be boring!!! 💯Keeps restarting whatever I'm watching instead of leaving it on pause to reply to a text or to use my phone and need to click off app.

2. This app has no currently watching section, no way to skip intros, half the time you can't pause it and come back without getting an error message (and it doesn't save your spot in an episode).

3. Well, jokes on them.I wish there was a picture-in-picture feature like my Netflix and Hulu apps so that I can keep watching on the smaller screen while I complete other tasks on my phone.

4. App doesn't let you forward in small increments, doesn't let you skip theme songs easily, doesn't hold your place when you're watching something, or have a "currently watching" section, and anytime you tab out, you will come back to an error.

5. There is no "continue watching" section, no option to go forward 10 seconds (weird, since you can go back 10 seconds), and no option to skip an intro.

6. I'd also like to see a fast forward option and an intro and recap skip option like other streaming apps.

7. Other steaming apps allow you to send back a text at the same time same screen as your show/movie.

8. Doesn't really save what I'm watching or keep it at the top when using on a mobile phone.Get with the times.

9. I can't add a series, only episodes from a series, to My List.Least efficient of all the streaming apps I have.

10. I almost quit watching Yellowjackets, simply because I couldn't skip the long intro.

11. It's time to update your service and make it better.Love Showtime ... excellent programming - totally woth the subscription fee - BUT I HATE the app.

Steps to Troubleshoot & Fix SHOWTIME Issues

1. Fix SHOWTIME Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SHOWTIME: Restarting the app will resolve most errors.
  2. Update the SHOWTIME App. Here is how:
    1. On Android goto PlayStore » Search for "SHOWTIME" » Open SHOWTIME » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SHOWTIME » click "UPDATE".
  3. Clear SHOWTIME app cache: Clearing cached data will force your app to retrieve the latest data directly from SHOWTIME servers.
    1. On Android, goto Settings » Apps » Select "SHOWTIME" » click Storage » click "Clear Cache".
  4. Check SHOWTIME app permissions. If any of these permissions required to use your device's features are disenabled, SHOWTIME might not work.
  5. Uninstall and reinstall SHOWTIME. If nothing else has worked, completely uninstall SHOWTIME then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SHOWTIME not working


2. Fix SHOWTIME Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SHOWTIME be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SHOWTIME not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SHOWTIME may not be able to connect to the Internet when running in the background.

Reported Issues