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Why chat with our AI TikTok Support?
- Our AI is availaibe 24/7, to help you solve any pressing challenges.
- You'll get immediate access to a support assistant specifically trained on support materials of TikTok.
- Skip support wait times and emailing back and forth. Get help immediately.
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What users are saying
1. The "Search" option for videos is usually greater than 87% of irrelevant results.So, all of the sudden, I lost all the enhanced video editing.
2. You try to do a voiceover, but you don't know how long it needs to be until after you've recorded the vocals... But after you're done recording, you can't go back and trim the video to the proper length to match your words without erasing the whole thing and starting over.
3. Update 2: I don't have the option to download my drafts without actually uploading the video to my profile like other people with the app.
4. On the older version if you selected it on the video you were watching you would instantly get the clear mode on it.
5. IN SETTINGS YOU CAN SEE THE VIDEOS YOUVE SEEN, and also see every video you made a comment on.
6. Id also like it if after 2 plays to the video it automatically scrolls to the next one or at least pauses and doesnt continue to play the same thing after a couple watches.
7. There is almost always a error message in the middle of the screen that says "sorry, this video isn't available" even though the video is playing.
8. I can't seem to find help for this issue?4 stars for now for one reason, the lack of organization for saved videos.
9. Audio from previous video will overlap the new video.
10. Something like Pinterests boards/sections would make it so much better and easier.Audio bleeds over from one video to the next.
11. The next video will be clear and the clear mode stays on.
Steps to Troubleshoot & Fix TikTok Issues
1. Fix TikTok Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart TikTok: Restarting the app will resolve most errors.
- Update the TikTok App. Here is how:
- On Android goto PlayStore » Search for "TikTok" » Open TikTok » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for TikTok » click "UPDATE".
- Clear TikTok app cache: Clearing cached data will force your app to retrieve the latest data directly from TikTok servers.
- On Android, goto Settings » Apps » Select "TikTok" » click Storage » click "Clear Cache".
- Check TikTok app permissions. If any of these permissions required to use your device's features are disenabled, TikTok might not work.
- Uninstall and reinstall TikTok. If nothing else has worked, completely uninstall TikTok then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing TikTok not working
2. Fix TikTok Server issues & Internet Connection
- Check network connection: An unstable Internet will make TikTok be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to TikTok not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, TikTok may not be able to connect to the Internet when running in the background.
Reported Issues
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Hey how can I grow up my account to get more followers.even I was pay for two of my post but sadly I haven’t got any extra followers from TikTok. I will be great full if u can help me, please
🕚❤️
Sdd
I have an issue where even after careful studying of all things to do with TikTok, I’ve still experienced accounts unexplainably being banned or I guess deactivated. So meaning I no longer am able to get to that account anymore after receiving something saying it has been banned. I’ve attempted multiple times over many months to find a way to reach a live person or even an email to get a message to let someone know about this. And also to ask some other questions regarding, in the event that happens and things such as that. Will someone please respond to me and if a phone number is available where I can speak to a live representative I’ll definitely take advantage of that option as well as email communication. Thank u for your time.
Hi , my account got shadowbanned (@sandevvvv) like a year ago. I would like to get unshadowbanned because i reached more than 150.000 followers. Thanks ❤️
username sudippokharel123 please stop tikfollowers
Dear Tik Tok, You Need to go into serious time out. For supporting Cyberbullying For removing innocent Tik Toks. You are defending the wrong side of people. you are supporting Cyberbullying and we Tik Tok creators WILL NOT stand by while you allow tik toks that contain cyberbullying, LGBT+ Hate, and all this bullshit while those who upload content that are innocent and is against this bullshit, are taken down. You are this close -><- to getting your app removed by both apple store and Play Store (android) You need to have yourself checked out and fix your shit! You need to have people like Cyberbullies, racism, karens, the fucking vegan teacher...all these Negative people banned off your app. Quit coming after us innocent people. We are doing what's right. also you are not being fair with the whole giving people the option to report innocent tik toks but for the ones like I've mentioned you don't give the innocent Tik Tok creators that option. You need to. also you're supposed to keep kids under the age of 13 off your app. but apparently you don't care. you need to start caring. You made the rule. so fix everything I've mentioned. That's a demand.
C’est moi
Yo
I was banned in rltp and I want to say sorry. I Hope That you unbanned me. Thanks for Answer. Bye...
okay
Dujsjsjs
Please vist my account
Hello TikTok Team, I have a Problem with my Account. I have tried everything but I can't login. The helpcenter can't help me. Your help is verry important to me because in the account there are some videos that should be deleted, because I don't want that some other people can see them anymore.I hope you can help me. With best regards, Celine
Hiii welcome tik tok commingh soon
RealFollowers.ly. ...
Yyyyy
