Contact Extra Space Storage Customer Service

Why should I report an Issue with Extra Space Storage?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Extra Space to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You’ll have quick and easy access to facility information including the facility address, operating hours, and contact information.

2. Download the app today to experience Digital Access at Extra Space Storage.

3. With My Account, you can manage payments by making single payments when your bill is due or setting up Easy Pay, and you’ll have the ability to update your account information.

4. At participating facilities, the app also makes accessing your storage unit and storage facility as easy as the push of a button.

5. The Extra Space Storage app serves all Extra Space Storage, Life Storage, and Storage Express customers.

6. The best part is you’ll never have to worry about forgetting your gate code again because we’ve put it on the home page of the app for easy and convenient access!

7. You can now also access My Account through the Extra Space app.

8. Not sure your facility offers Digital Access?

9. Feel free to check on the website or call your store manager.

10. Leave feedback via the app – we love hearing from our customers!

1. No more bulky locks! I would rave about the exceptional service I've had with Extra Space, except for finding out that the cost of my 10×10 storage unit just jumped from around a hundred dollars (96$) to a whopping hundred and sixty-seven dollars (167$) a month.

2. So now, I have to get all my stuff out & move it somewhere else.Ah yes, thank you Extra Space Storage for berating me ceaselessly to download this app via email spam, and once I finally do, informing me that my storage unit location doesn't even support the app's features.

3. The App will also time out when trying to make a payment, which seems like a very clever way to bend the rules and collect late and /or force you to set up auto pay.Love my storage unti and location but the app keeps telling me there's no rental associated with my account.

4. I'm very disappointed and removing my things to my other storage with another company that is 3x less with more space.My phone wasn't working properly when I wanted to access my unit.

5. I wish yall could please fix it and make it easier to use.My experience with Extra Space Storage, Anaheim, California, off State College Avenue, and Katella Blvd was extraordinary.

6. Based on my customer service experience, I will refer others to this Extra Space Storage location.

7. Needs an update asap!! Not pleased with Extra Space right now with multiple issues...The app is cool, but you guys going up $100 on rent without notice is not cool.

8. Anthony, the facility manager, was also very helpful.I used to like this storage facility but they keep going up on the rate and this last time without notification.

9. When I was able to login in the 1st time couldn't update hardly any info like I was told I could over the phone.

10. She provided a tour of the available storage locations and thoroughly explained the nuances of the contract agreement.

11. For that reason, I'm looking to be moved by month end.The app is slow and/or unresponsive when either trying to make payment or to open the gate.

1. Fix Extra Space Storage Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Extra Space Storage: Restarting the app will resolve most errors.
2. Update the Extra Space Storage App. Here is how:
   1. On Android goto PlayStore » Search for "Extra Space Storage" » Open Extra Space Storage » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Extra Space Storage » click "UPDATE".
3. Clear Extra Space Storage app cache: Clearing cached data will force your app to retrieve the latest data directly from Extra Space Storage servers.
   1. On Android, goto Settings » Apps » Select "Extra Space Storage" » click Storage » click "Clear Cache".
4. Check Extra Space Storage app permissions. If any of these permissions required to use your device's features are disenabled, Extra Space Storage might not work.
5. Uninstall and reinstall Extra Space Storage. If nothing else has worked, completely uninstall Extra Space Storage then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Extra Space Storage not working

2. Fix Extra Space Storage Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Extra Space Storage be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Extra Space Storage not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Extra Space Storage may not be able to connect to the Internet when running in the background.